I am not a regular online rater or complainer but feel compelled to write. I don’t write this with a sense of bitterness or malice but with a bit of sadness. I simply want to present experiences and let others reach their own conclusion. I purchased my first Subaru from Dave Wright in 2012 and a second in 2017. Since 2012, I have had my vehicles serviced exclusively by Dave Wright Subaru. What started out as an excellent experience has become something much less satisfying over the past few years.
In the spring of 2018, my Subaru was leaking. The technician was unable to find an issue. It continued to leak for another month. I took it back and spoke with Tom, a top notch service advisor who, unfortunately, has since left. A faulty transmission seal was the culprit and repaired under warranty.
Next, was a leaking tire. I took it to Dave Wright and, after a few minutes, was told nothing was wrong with the tire. After another week of commuting on 380 and continuing to fill the tire, I took it to Marion Tire where a nail was found. I received and responded to a follow up email from the dealer. That response has yet to be answered.
Lastly, I went in for an oil change. I asked the service advisor to quote me a new windshield as mine was cracked. After waiting an inordinate amount of time, I noticed my car sitting in the parking lot. I approached a different advisor who told me he looked for me twice. All the while, I was sitting in the show room. My phone number was front and center on the invoice. It didn’t occur to this young man to call me. I guess he figured I would eventually wonder where my car was and find someone for help! No use making any extra effort. Oh, and no quote on the windshield.
For these reasons, I cannot recommend Dave Wright to a friend, family member, colleague . . or you. But, you are free to make your own choice. I, for one, will not obtain further service at this dealership and because of that, sadly, I will not purchase another Subaru.