David Hobbs service department employees are either incompetent, liars, or simply don't care. Whatever the case, after multiple bad experiences I've finally learned my lesson. On one visit I took my car in because the check engine light came on. I was told it's the primary O2 sensor and I agreed to replace it, $500. The next day the check engine light comes on again. I make an appointment, bring it back and then I'm told it's the catalytic converter, $1900. The line I was given is that the 02 codes prevented the converter codes from showing up. Really. Really? I wasn't due for an emissions test so I declined. This left a really bad taste so when it comes time for an emissions test I'll have this looked at by another garage. If the converter is in fact bad, I'll have it fixed someplace else other than David Hobbs. On another visit my appointment was not to be found and the service department employees were more concerned with blaming other people than about fitting me in. I finally tell them I'll leave the car and I call for a ride. When they call to tell me about my car, they are sure to tell me that my check engine light is on. Yes, if you'd bother to look at your records you'd see we've discussed this. Every time I'm in the shop with my car, they make sure to tell my about my check engine light. Thanks, but no. Now I come to this most recent visit. I make the appointment and tell them I'll need a rental car. I'm told they wont work on the car until 10AM, but I can drop it off when they open at 7AM. Perfect. I get there, no appointment and no car. Then they find my appointment (it was scheduled for 10AM) but the rental car company they use doesn't open until 7:30. Rental company? 7:30? I wasn't told anything about this. When I made the appointment I was told I could be there at 7 and there would be a car. I've scheduled my day believing I'd be on my way shortly after 7. No apology, no nothing. Instead I'm just told, "I don't know who you talked to but they don't open until 7:30. If you want to wait we'll let you know when we can get things going. Or you can just make another appointment." So I wait and wait and wait. By 8 I'm really unhappy and I finally I go back to the service department and the service advisor yells to me across the service drive to me while pointing to a guy, "Yeah, he'll have to drive you to the rental place." I have to go someplace else for the car? Again, never mentioned and by now I'm really angry. I get dropped off at Enterprise and they didn't even know I was coming. Enterprise calls the service department and I can hear the service advisor say, "You guys never answered your phone so we couldn't tell you". Passing the buck once again. Why was Enterprise not called when I made my appointment a week earlier? The day before? The night before? At all.
I've been told perviously by David Hobbs management that, "We're a small dealership and there is only so much we can do". You're the only Honda dealership surrounded by several affluent communities and you're a small. Now it's abundantly clear to me why you are a small dealership. If you need the reason cleared up, just ask your former customers.