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Park Place Acura

Plano, TX

3.5
1,029 Reviews

6645 Dallas Pkwy

Plano, TX

75093

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Showing 1,029 reviews

April 29, 2025

I had an issue with a squeaky sound coming from the front left wheel. Park Place service told us that a left strut is the issue. They replaced the strut, but the problem is still there. They charge us $819.9 More

by Mina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrance Epps
April 24, 2025

Rose was extremely efficient and knowledgeable. Showed me around the various MDX models and answered all my questions. She followed up with a phone call to see how everything was going. More

by Sue T.
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rose Osada
February 12, 2025

They make the service easy and pleasant. Easy to talk to service advisors who keep you informed of progress. More

by beardiemom1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
February 10, 2025

I was disappointed that it took 5 days to repair a 1 day repair after a made an appointment. Also a 52pt inspection was done in which nothing was found, but had another mechanic show me at least 6 things t More

by bherr72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr Tanner
January 30, 2025

John was very helpful; and he explained everything in detail. On the day of pick up, he kept everything ready. More

by BJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mathew
January 30, 2025

This was my first visit to Acura of Plano, and I would rate the experience as excellent. Tyson Carter handled the service and was extreemly professional, and helpful. In addition, the facility was very im More

by pguggina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Tyson Carter
January 25, 2025

Great people, always professional and accommodating. Repairs are always completed in a timely manner . This is my third vehicle that I purchased thru the Park Place group. More

by areubin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
October 23, 2024

Took the 2020 Acura MDX in for manufacturer recall for repair, when done with repair and drive off the dealer, found that engine cover cracked under the hood. The dealer reps (Cassandra) and service depa More

by JohnLTran
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra
October 11, 2024

On Oct 4 I went to the Acura dealer in Plano to get some maintenance done on my MDX. When I arrived, I was asked if I had an appointment and was told that I had to have an appointment to get service done a More

by genrcl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
M, Martinez
September 26, 2024

Avoid this dealership if you can. Do not come here. I've purchased 3 vehicles from this place in which the first 2 I didn't have any issues with. The last vehicle that I purchased (20 More

by Tan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Thomas - Service Dept., Mark Belyavskiy, Denis Joseph
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