Park Place Acura

I have now been to this dealership three times for service. I bought a new to me Acura and brought it here to be checked out and have a couple thousand dollars of work done. I appreciated being given service. I bought a new to me Acura and brought it here to be checked out and have a couple thousand dollars of work done. I appreciated being given a loaner car that was nice, but the service left something to be desired. My second visit was for an oil change and to deal with an issue where my transmission light and blind spot detector light illuminates while driving in the highway. I came having read that this was an issue with my year of car and was covered under an extended warranty. I was told by service that they could not fix the problem because the code did not show up in the cars computer. I realized that it was likely cleared out when I took it to my local auto parts store to verify the issue before bringing it in. I came in today because the lights illuminated and I wanted to be sure that someone saw it so I could deal with this important issue. There were no loaner cars available because I had not made an appointment. Totally understandable. The issue is that John, my service person was not at all helpful or empathetic in helping come up with a solution to my problem. He just stared at me and said that I could use the shuttle. The car repair is at least a 3 day fix. Not having a car is not feasible. On all occasions John has appeared to be annoyed by my presence. He has a cold disposition and does not provide good service. He could care less if I brought my car to be serviced at your location. I will not bring it back for any further services due to the experience I have had with John. Also, your employees in the service department are smug and talk about customers openly amongst each other. Other customers hear this and it is very uncomfortable. Will be going to another Acura dealer that is a farther drive, but worth it to avoid crap service. More

The dealership was clean and inviting. The staff was friendly and helpful. We quickly met and escorted to our contact for our appointment. Living 2 hours away was made easy with the tim The staff was friendly and helpful. We quickly met and escorted to our contact for our appointment. Living 2 hours away was made easy with the timely back and forth communication with Tyler and he provided any information I asked for. We felt like we received a fair price for our trade in and for the MDX we purchased. More

I want to thank the team for the awesome service I received during the purchase of my new car. The process was smooth, and my salesman was absolutely amazing—professional, helpful, and made the entire received during the purchase of my new car. The process was smooth, and my salesman was absolutely amazing—professional, helpful, and made the entire experience enjoyable. I truly appreciate the excellent customer service! More

Had a great experience at Park Place Acura in Plano. Worked with their sales experience manager, Jerret. He was super helpful, responsive, and communicative throughout the sales process. He made buying Worked with their sales experience manager, Jerret. He was super helpful, responsive, and communicative throughout the sales process. He made buying a new Acura through them straightforward and working with him was a pleasure. More

This was the best car buying experience! The one point of contact model, meaning the salesperson is also the "manager" and finance person. Dealing with one person made the process so much s The one point of contact model, meaning the salesperson is also the "manager" and finance person. Dealing with one person made the process so much smoother and the level of care was top notch! We were so impressed with everyone we came in contact with, their customer lounge area is beautiful, comfortable and loaded with amenities! We also noticed how other customers, whether service related or other buyers, were all treated with kindness and attention. My sales representative, Mark, was amazing to work with. I highly, highly recommend Mark and Park Place Acura in Plano for your next vehicle needs. More

Best service. Helped out the customer so that they could get the car they need. You have the best manager “AUSTIN”. Helped out the customer so that they could get the car they need. You have the best manager “AUSTIN”. More

Rose is always a pleasure to work with and can’t forget about Denis either! Will always go back to shop with them and will send people their way. about Denis either! Will always go back to shop with them and will send people their way. More

Brock was great to work with! Very happy with the vehicle. Thank you so much. Very happy with the vehicle. Thank you so much. More