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David Scott Lee Buick GMC - Service Center
Crestview, FL
949 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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949 Reviews of David Scott Lee Buick GMC - Service Center
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Verified Customer
August 16, 2023
It is hard to rate the service department. The advisor I get when I come for an appointment is always nice. However, making the appointment is always with someone different and that is not a The advisor I get when I come for an appointment is always nice. However, making the appointment is always with someone different and that is not a pleasant experience. Twice now I have not been able to utilize having a loaner vehicle like I was sold on. This last time I was told I would get one and when I came for my appointment I was told there were not any. This was inconvenient because I had to change my work schedule and be late in order to wait on my vehicle. Its frustrating when you are told you have a service and make an appointment expecting something and then it doesn't happen. Nowadays you are pretty much handled with the "I am sorry but deal with attitude because it is what it is". Honestly, if it wasn't for my service being covered under contract I would probably not schedule service to avoid all of the frustration. I really like the people have I worked with. I don't want it to reflect badly on them because they are all very nice it seems like there is always an issue. I really like the dealership, last time I had an issue is was taken care of immediately and easily and it was so wonderful. Makes it so hard to rate things accurately. More
by katrinna0925
August 15, 2023
Always a great place to do business. On time and wonderful people to work with when come to me vehicle On time and wonderful people to work with when come to me vehicle More
by Rickymorganpool
Employees Worked With
August 14, 2023
Troy is an outstanding salesman and so pleasant to be around. He made me feel like I was his sister! Anytime I need anything, he gets it done! Trustworthy, knowledgeable, friendly, professional, helpful around. He made me feel like I was his sister! Anytime I need anything, he gets it done! Trustworthy, knowledgeable, friendly, professional, helpful and easy to work with would describe Troy Smith. What a wonderful person! More
by Liz
Employees Worked With
August 13, 2023
Work was completed in satisfactory manner, however the oil change and tire rotation took 3 hours to complete. Car was brought in for 7:30am appointment and was not brought back to bay until 9:00am. I'm oil change and tire rotation took 3 hours to complete. Car was brought in for 7:30am appointment and was not brought back to bay until 9:00am. I'm not sure what the point of making an appointment if the vehicle will just sit for over an hour. More
by THAYER.JUSTIN925
Employees Worked With
August 11, 2023
Daniel in the service department is exceptional and provides great service. Especially when I was there he was the only person working service. provides great service. Especially when I was there he was the only person working service. More
by RACHAELMGORTON
Employees Worked With
Dan Meksch
August 11, 2023
Dealership was efficient, fast, helpful and pleasant to purchase our vehicle from. I will definitely be back in the future. purchase our vehicle from. I will definitely be back in the future. More
by hightiderestaurant
Employees Worked With
August 09, 2023
Always great service with David Scott Lee buick GMC. The only problem I ever have is getting an appointment in a short time line. The only problem I ever have is getting an appointment in a short time line. More
by Franko
August 03, 2023
The Service was fast and efficient. Handled my questions and response was excellent. The staff was excellent. Handled my questions and response was excellent. The staff was excellent. More
by HOMMECH
Employees Worked With
unknown. But, I was very satisfied with the employee that handled the tire issue., Dan Meksch
