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David Scott Lee Buick GMC - Service Center
Crestview, FL
949 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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949 Reviews of David Scott Lee Buick GMC - Service Center
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October 27, 2022
Everyone in the service department was professional and handled all of my requests with patience. I strongly recommend using David Lee Scott Buick GMC service department for any of your needed vehicle mai handled all of my requests with patience. I strongly recommend using David Lee Scott Buick GMC service department for any of your needed vehicle maintenance. More
by JRob8173
Verified Customer
October 26, 2022
Went in for routine service, I had an appointment but it took 3 hours to complete an oil change and tire rotation. The service advisor was incredibly rude and unfriendly and acted like I was a bothering him took 3 hours to complete an oil change and tire rotation. The service advisor was incredibly rude and unfriendly and acted like I was a bothering him. It was such a miserable experience that I want to cancel the service plan I pay for and go elsewhere. More
by Thetruth22
Employees Worked With
Unknown
October 23, 2022
Problem was fully identified and elavetd to GMC to make them aware of reprogramming the compputer in the truck. No engine light has reoccured. Truck is running better and I am seeeing noticeable fuel milea them aware of reprogramming the compputer in the truck. No engine light has reoccured. Truck is running better and I am seeeing noticeable fuel mileage increase as well. More
by CTSDESTIN
Employees Worked With
Curtis Baxter
October 22, 2022
The best dealership in Crestview. Service department does excellent work. Salesman are very well attentive to your needs. Service department does excellent work. Salesman are very well attentive to your needs. More
by rhondawhiddon55
Employees Worked With
October 22, 2022
Great staff and professional service! !! I will not let anyone else service my Yukon!!! Recommend to everyone!!! !! I will not let anyone else service my Yukon!!! Recommend to everyone!!! More
by premiersitep
October 14, 2022
Took my Buick in twice for the same issue, they had it almost a week each time and couldn't even diagnose it. The first week they had it they told me I needed a new battery because mine was so week they almost a week each time and couldn't even diagnose it. The first week they had it they told me I needed a new battery because mine was so week they couldn't get the check engine light to come back on after they cleared it. Hadn't been having a battery problem before. Cost was $249, for a battery. Told them I could take to Walmart and get one for less so I was told I could come get it and get Walmart battery and bring it back so they could diagnose it. Too much for us since we live so far away so we told them to go ahead with their battery. Next day I got ad in mail from Buick that batteries are $149. Instead of offering us a lower priced battery they were willing to let me go get one elsewhere. They said the battery may even be why the engine light was coming on AND THEY TEST DROVE IT 57 MILES TO TRY TO GET THE LIGHT TO COME BACK ON. What were they doing, running errands..... in Ft Walton? Of course it wasn't the battery, so I was back a second time. They had it almost a week and I finally got tired of waiting, picked it up, took it to Mack's Auto Tech and THEY had it diagnosed and gave me an estimate in ONE DAY! It was fixed and ready the next day. Don't waste your time at this dealership. They did call to let me know they were looking at it "off and on". What does that even mean? I used them for many years but service has gone WAY down hill. More
by LindaKennedy
Employees Worked With
October 12, 2022
As usual the service is friendly and helpful. Always meets my needs. I've purchased 2 vehicles from you and the transaction was smooth. Always meets my needs. I've purchased 2 vehicles from you and the transaction was smooth. More
by VICLESIA
Employees Worked With
October 12, 2022
Your service itself was exceptional as always; especially in the hands of Jeremy Cadle; HOWEVER, your on-line scheduling system still does not work. I scheduled my appointment online, but found when I arriv in the hands of Jeremy Cadle; HOWEVER, your on-line scheduling system still does not work. I scheduled my appointment online, but found when I arrived at my scheduled time that there was no record of it. This has been a continuing problem that I have identified before and apparently no one cares enough to fix it. More
by jbwhitten
Employees Worked With
