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David Scott Lee Buick GMC - Service Center
Crestview, FL
956 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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956 Reviews of David Scott Lee Buick GMC - Service Center
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March 15, 2022
On my recent visits to the dealer ship, the service was good except for customer service. I went in for a radiator flush and I waited on my vehicle. Four hours later, my vehicle was still waiting to be wor good except for customer service. I went in for a radiator flush and I waited on my vehicle. Four hours later, my vehicle was still waiting to be worked on. On 14 Mar 2022, I brought another vehicle in at 9:30 A.M., I came back at 2:00 P.M. and my vehicle was not worked on. The service department compensated me for the first service. They wanted me to make another appointment for the service yesterday, that I will think about. My main concern is that if the service department is running behind and can't get to the customer vehicle at the scheduled time, the customer should be notified of the delay and given options. What is the purpose of making an appointment if it is not being used? I realize unforeseen thing happen, but customers should not have to sacrifice their time of inconvenience, there are times that customers only have one vehicle and have to make arrangements if their vehicle is not going to be ready in a timely manner. More
by W.ANDREWS
Verified CustomerEmployees Worked With
Don't remember
March 12, 2022
as usual, service was great. the computer issues took some time, but at the end all is well the computer issues took some time, but at the end all is well More
by LUV2STITCH033
Employees Worked With
March 11, 2022
Was a great experience I had an appointment to get some tires installed and they were on time. They discovered a potential issue with a valve extender and were able to replace it. tires installed and they were on time. They discovered a potential issue with a valve extender and were able to replace it. More
by tommy61
Employees Worked With
Not sure of his name but he Tire Man that did the work *****, Curtis Baxter
March 11, 2022
I have been taking my truck here for routine maintenance since brand new, always fast friendly service since brand new, always fast friendly service More
by jeff.spiegel
March 09, 2022
The customer service I receive from the Service Department is bar none, the best. They are the reason I keep coming back to Crestview for my maintenance needs. Department is bar none, the best. They are the reason I keep coming back to Crestview for my maintenance needs. More
by SSHAMON989
Employees Worked With
March 09, 2022
Service department is spot on. Thank you Jeremy. The truck was well taken care of. Thank you Jeremy. The truck was well taken care of. More
by NANCYMOX
Employees Worked With
March 06, 2022
Clean, comfortable, good climate control, very efficient scheduling of service by Lecreasha, prompt attention upon arrival. scheduling of service by Lecreasha, prompt attention upon arrival. More
by altonhiller50
March 05, 2022
They are always nice and go out of their way to help me and listen to what I need done and listen to what I need done More
by MARILYNBROOKS850
Employees Worked With
February 22, 2022
Very good service, Jeremy in service department is awesome. Overall dealership is very service friendly awesome. Overall dealership is very service friendly More
by LINDAC21FWB
