David Stanley Chrysler Dodge Jeep Ram - Service Center

I buy all my parts at David Stanley dodge. I have been a customer of DSD for a whille. Billy has always been good to me. customer of DSD for a whille. Billy has always been good to me. More

I have dealt with John for several years when I need service on our 1999 Cirrus. He always tells me what needs to be done and approximately what it will cost. I never feel like I've been ripped off, w service on our 1999 Cirrus. He always tells me what needs to be done and approximately what it will cost. I never feel like I've been ripped off, which is quite rare these days. He's always friendly and knowledgeable and quick to go the extra mile. I wouldn't want to go to anyone else! Sincerely, Shirley Powell More

John Gatlin is one of the reasons our company brings vehicles in our fleet to David Stanley Dodge for service work. John seems to understand our needs and does what he can to make sure we receive the se vehicles in our fleet to David Stanley Dodge for service work. John seems to understand our needs and does what he can to make sure we receive the service we expect. John Gatlin's professionalism and expertise about the Dodge product lines and characteristics is a great asset to your company. Thanks, C.L.F. More

2011 Dodge Ram 1500, I had a NAV system issue with my vehicle and I mentioned it when taking my truck in for other maintenance. John Gatlin was my service representative and a new part was put on order. vehicle and I mentioned it when taking my truck in for other maintenance. John Gatlin was my service representative and a new part was put on order. The following day a follow-up call from John informed me the part was on hand and available for immediate installation. I stopped by the dealership without an appointment and was promptly taken care of. My NAV problem was cured and the vehicle ready to go. This dealership has provided all my service requirements since ownership (normal oil changes/tire rotations) and I've always been treated by professionals. Overall, a great experience! More

Ordered parts online for Dodge Ram, Billy called me to check/correct part I ordered for my truck. appoligized about online price not matching what the actual price really is, he check to see what he coul check/correct part I ordered for my truck. appoligized about online price not matching what the actual price really is, he check to see what he could do. then called back to comfirm price. also sent me picture text to comfirm part before ordering. Very friendly, would purchase again from him/Dealership. Thanks again for your help. More

John went out of his way to have the problem fixed. After the first visit an the problem not fixed with my truck. John went out of his way to clean up the first Service Advisors mess. On my first vis After the first visit an the problem not fixed with my truck. John went out of his way to clean up the first Service Advisors mess. On my first visit the mechanic was told to replace the wrong parts. I spent 6 hrs at the dealership with my 2yr old. An I was assured that my truck was fixed. It was 2 days an 10 miles later I was back at the dealership with the same problem. Needless to say I was not happy John became my new S.A. He put me in a rental car an sent me an my son home. He let me know what was goin on an what needed to be done. An I was not to worry bout it. He would let me know when it was fixed. John is the only S.A. I will work with. More

I took my truck in to get the oil changed and to find out why the check engine light came on and stayed on. John called about 90 min. later to let me know the oil change was done and the engine light was due why the check engine light came on and stayed on. John called about 90 min. later to let me know the oil change was done and the engine light was due to problems in the fuel system, he explained what they were going to do and the cost of it, with that, I told him to procede. He let me know about 2 hrs. later that it was ready for me to pick up. I am very satisfied with the service I have received since buying my first Dodge pickup back in '06. Thank You John and all the techs that have worked on my truck. More

I recommend John Gatlin to my family and friends. I bought my Jeep Patriot at David Stanley Dodge and Jeep largely due to there service department. I have been taking my Crysler, Plymouth, and Dodge ve bought my Jeep Patriot at David Stanley Dodge and Jeep largely due to there service department. I have been taking my Crysler, Plymouth, and Dodge vehicles there for service for over 15 years, through 3 dealership owner changes. The service has always been outstanding. More

Have been informed on all service work,and treated with respect by all persons in the service department. Prices were acceptable and fair. Brian Fox,Dan Payne,John Gatlin,Don Murphy, and David Heiden are i respect by all persons in the service department. Prices were acceptable and fair. Brian Fox,Dan Payne,John Gatlin,Don Murphy, and David Heiden are in my opinion the best service people I have ever dealt with. Sincerely, Daniel VanWinkle More

I called and made an appointment to have my 2011 Jeep JK looked at because the air was only blowing out of the front vents and no others when selected and also have a free detail done on it because the one looked at because the air was only blowing out of the front vents and no others when selected and also have a free detail done on it because the one they gave it when I bought it sucked. I had spoke with Mr. Gatlin(Service Dept.) and made an appointment for 0930 hours on Tuesday December 21st, 2010. I arrived at 0930 and met with Mr. Gatlin who didn't have a clue as to why I was there. I told him, and he said okay they would look at the problem. After sitting in the showroom for 2 hours I went to check on the progress of my jeep and was told it would be awhile longer. Not being from OKC but rather 70 miles south of there, my wife and I were stuck and had planned on doing some Christmas shopping and then meet family at 1:30 in Norman Ok. They told us they did not have any courtesy cars but would get us a rental car. I did not wish to wait an additional hour for the rental to show up, and we told them to just give us our jeep. Mr. Gatlin arrived back in the show room and handed me my key and told me they "Thought" the problem was in an actuator switch. He then told me "you should have called and made an appointment" WHAT??? I politely informed him that it was he I spoke to on the phone to make the 0930 appointment, and he did not have a come back to that, other than to say "sometimes things like this happen" I had all intents and purposes planned on using David Stanley for all of my service jobs to keep the "Tires for Life" Plan that they offered. I will NOT be using them anymore, and they can keep their tires. Its not worth my time and money to spend 15-20 dollars on gas and then an additional 20 or so dollars for an scheduled oil change/service when I can get it done at my local dealership. I'll wash my jeep myself and have already made an appointment with my local dealership to have the afore mentioned problem taken care of. Also on a sidenote: The entire time my wife and I were sitting in the showroom waiting not a single David Stanley employee greeted us or asked if we needed anything. Now that some GREAT customer service. I could be more descriptive but I think over 2300 characters in this is enough and my fingers are tired. :) Merry Christmas everyone!!! Mike Baker Ada, OK. More