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David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

Ellisville, MO

4.3
2,323 Reviews

2,323 Reviews of David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

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November 10, 2021

Hardly any wait time to start on my car, always a good experience when I get service More

by MKATHERYN1946
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gebken
Nov 11, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the great review and 5-star rating. We are pleased to know our Service Team ensured you had a good servicing experience for your vehicle. We look forward to your next visit here at David Taylor Ellisville Chrysler Dodge Jeep RAM.

November 10, 2021

Everyone was very friendly. My car was in and out quickly, good experience overall, I’ll use this dealership again More

by GP9085
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen B, Casey Drese, Mike Gebken, Mike Wilson, BYRON GREEN
Nov 11, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for your kind words and positive rating! We are delighted to hear your experience with David Taylor Ellisville Chrysler Dodge Jeep RAM was a pleasant one! Have a great day and stay safe!

November 10, 2021

In and out with in 24 hours! Great service, will use again. All covered under warranty More

by LYRICMAX22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen B, Casey Drese, Mike Gebken, Mike Wilson, BYRON GREEN
Nov 11, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

We are so happy to hear that! At David Taylor Ellisville Chrysler Dodge Jeep RAM Our Service Department is dedicated to making sure our valued guests have the best experience possible! Take care!

November 10, 2021

Service took longer than needed. There was no updates as I waited. Cost of service was more than quoted. Was shocked at the cost. More

by OBPF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Wilson
Nov 29, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello, I would like to learn more about your feedback regarding the wait and our fees for services at David Taylor Ellisville Chrysler Dodge Jeep RAM. Please contact me directly to discuss any concerns in greater detail. Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

November 10, 2021

Great customer service and the team was extremely informative throughout the entire service event. They educated me on the service my car needed. More

by Tricia Boucher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
Nov 11, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Tricia, thank you for sharing your wonderful review of us here at David Taylor Ellisville Chrysler Dodge Jeep RAM. We are so happy to learn that our Service Team took fantastic care of you.

November 09, 2021

Service guy very nice. Kept me up to date on when vehicle would be ready More

by CRYSTADECLUE15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gebken
Nov 11, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the kind words and positive rating! We appreciate your business and hope you have a great day!

November 09, 2021

Mine did a fantastic job identifying the root cause of our problem. It was very difficult to find, a slightly frayed wire that only shorted out when the car hit a bump. Excellent customer service! More

by Pacifica Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gebken
Nov 11, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello and thank you for the awesome feedback. We are very glad to know our Service Team did a fantastic job and got the repair taken care of. We appreciate you and thank you for doing business with David Taylor Ellisville Chrysler Dodge Jeep RAM.

November 09, 2021

Great customer service. Everything was as expected. Would recommend this dealer to other people. Thank you. More

by Cornellthegreat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BYRON GREEN
Nov 11, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello! Thank you for sharing your positive feedback about us here at David Taylor Ellisville Chrysler Dodge Jeep RAM. We are pleased to learn of your positive experience during your visit. We look forward to serving you again in the future.

November 08, 2021

I have taken my 2015 Dodge Durango for all service since purchased new. Over the years quality of staff/service has gone way down. They just hit a new low as we dropped off our Durango for a diagnostic whic More

by LADUVALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Hays, Matt Hays
Nov 08, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your service experiences. David Taylor Ellisville Chrysler Dodge Jeep RAM always wants to provide excellent customer care and I would like to address this with you. Could you please contact me at the information below?  Best, Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

Nov 08, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello, I am sorry that you were not happy with your experience. No advisor would approve work to be done without prior approval by the customer. This is why we document everything. The advisor received authorization from your wife to go ahead and tear down the motor so we can see what was causing the issue. Once we performed this tear down, we were able to determine what the issue was and provided an estimate. You in turn declined to repair. The time for tear down/diagnosing was authorized and regardless of you wanting to do the repairs is still time the technician invested. I realize repairing anything today is expensive and not always affordable, but all repair shops charge for any time they work on a customers vehicle. Again, I am sorry you are not happ but we did everything we were authorized to do.

Nov 08, 2021 -

LADUVALL responded

If you consider authorization by my wife approving a diagnostic with no estimate resulting in over $650 seems a little off. Last time I checked a diagnostic was an hour of labor and if more was needed an estimate of cost would be provided with an explanation of work to be completed. By your definition you could have removed the entire engine and charged me whatever you wanted. The reason for declining the repair was due to the obscene pricing to fix a well known issue on this engine. Had you provided a reasonable quote instead of trying to take advantage of my wife we would have just fixed it and continued to have a good relationship with you. Unfortunately that is not the case and we will be looking for another dealership to use in the future.

Nov 08, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

The charge was for 4 hours of tear down and this was conveyed and approved by your wife. This time can be verified with any Alldata or Mitchell book times, as we use industry time standards like very other dealer out there. To remove an engine and reinstall wouldn't even come close to that that time, meaning it would be a lot more time required. Again I am sorry there was disappointment and we truly wish you the best in the future.

Nov 08, 2021 -

LADUVALL responded

You are missing the point - no estimate was provided all that was mentioned was a diagnostic. As this is a common problem and you have all of this software to track your time it should be simple to call and get approval with an accurate estimate. If you determined that you needed to rip the engine out during the diagnostic what would stop you as you had “verbal approval” for this diagnostic? I have never had a car serviced without an estimate for this very reason.

November 05, 2021

Everything seemed ok but your prices were extremely high and for the amount of money I spent , over $700, I would expect a car wash and vacuum. Customer service was fine no issues. More

by Jmcdba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
BYRON GREEN
Nov 05, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello, Thank you for taking the time to share your review. I would appreciate the chance to speak with you regarding the prices in question. When you have a moment, please feel free to reach out to me directly. I look forward to connecting with you. Best, Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

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