David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

Byron handled my repair and warranty company efficiently and professionally. I will definitely use David Taylor in the future. and professionally. I will definitely use David Taylor in the future. More

Casey in the service department was great. He clearly communicated with me and brings a lot of positive energy to his job. communicated with me and brings a lot of positive energy to his job. More

Very efficient process. Professional and personable.. Facility was very clean as well. I will return when due. Facility was very clean as well. I will return when due. More

I made an appointment with the service dept to have my key fobs replaced/reprogrammed bc of my purse being stolen. I needed to get the hinge bar and bolts for both doors too, as these were also included i key fobs replaced/reprogrammed bc of my purse being stolen. I needed to get the hinge bar and bolts for both doors too, as these were also included in the theft. I bought my 2021 rubicon in April with Matt as my sales rep. (He was awesome!) So I also needed my 1st oil change and tires rotated. I asked when I made the appointment if I could get a loaner car. I figured it would be more than a few hours to do all this. The guy who made my appointment said the new key fob would probably take 1-2 weeks to come in, so we set my appointment up for 3 weeks from the day I called. When I arrived, I was waited on by Byron, whom I don’t think couldn’t have been more unfriendly. He first kind if reprimanded me for NOT making an appointment. I stayed calm and explained that I indeed DID have an appointment and every time I tried to list off what all was to be done to my Jeep, he would interrupt saying “yah, I don’t see any notes, nothing. Just the appointment and I’m all out of loaner cars”. So he told me to leave my Jeep, and he would try and find out what was going on and call me. He told me it would be a week at the least to get parts in and said I could go wait in the waiting area. I just stood there and blinked . I had to call enterprise rental bc I had to get back to work. I waited an hour outside on the hard bench for the rental. Byron called the next day and said no parts were ever ordered. So it would be several days before they could get to it. But, he’d try to rush it. He called again saying that they entered the wrong vin #. Then he offered a discount on the key fob. Oh and the leather on my drivers seat needed tacked down. When I mentioned that he said they would look at it. He called again and said he would, bc of all the hassle I had, program the new key fob different and do the same with the one I had so that the thieves couldn’t come and steal my Jeep. And they would fix the leather FOR FREE. I actually laughed. I told him, the leather is on Jeep. They should fix it under warranty bc it’s on them and wow! That was the main reason I came in was to get a new key fob and have my existing one re-programmed bc MY PURSE WAS STOLEN. So I had to pay almost 300$ plus another 180$ for a rental car. I am not happy with Jeep service and feel something must be done. More

Best service department around had car done when promised no need to go any where else no need to go any where else More

I brought my Jeep Wrangler in with a starting issue. The service person I dealt with is Matt Hays. Very knowledgeable and easy to work with. Overall a great staff. Larry the porter was also very helpful! service person I dealt with is Matt Hays. Very knowledgeable and easy to work with. Overall a great staff. Larry the porter was also very helpful! Recommend them highly More

Brought in my vehicle for poor ride quality (vibration on highway and spongy suspension) and transmission issues. It took over a week to get my car back and all they did was replace sway bar end links and ch highway and spongy suspension) and transmission issues. It took over a week to get my car back and all they did was replace sway bar end links and charge me $560. Did not look at my transmission and my car still has a terrible vibration and hard shifting. and the entire multipoint inspection passed. All problems I had before the service are still there, yet my report says that they fixed them. I really don’t know that to think right now. More

Very thorough and quick service. I recommend them, and have used the oil change service for years. have used the oil change service for years. More

The manager was professional and courteous and they completed my vehicle quickly. The area where I waited for my vehicle was clean and comfortable. completed my vehicle quickly. The area where I waited for my vehicle was clean and comfortable. More

Although it took longer than I would have liked, they fixed all the issues I had with my truck and plus some. fixed all the issues I had with my truck and plus some. More