David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

Had an appointment for 8:30 AM for a 3 hour software update recall. They called me at 2 PM stating that they wouldn’t be able to get to it today and that it would have to wait until tomorrow. This delay update recall. They called me at 2 PM stating that they wouldn’t be able to get to it today and that it would have to wait until tomorrow. This delayed us going on vacation the next day. When I asked what’s the point of making an appointment if they don’t get your car at the appointment time. They said that the appointment time is just a “spot to get your car in line for the day, not when it gets seen.” How does this make any sense? When you go to your doctor’s appointment at 8:30 AM, do you get placed in a waiting line and then wait for someone to tell you at 2 PM that they can’t see you that day? No, you are seen by the doctor at or around your appointment time. More

Didn't have an appointment, Mike made it happen. I had my oil changed and my tires rotated. Great job! Thanks to Mike and team! my oil changed and my tires rotated. Great job! Thanks to Mike and team! More

Horrible customer service. Appointments are for getting your car in line for service, not for actually performing work. This was the third time I’ve scheduled a morning appointment and they didn’t even ge your car in line for service, not for actually performing work. This was the third time I’ve scheduled a morning appointment and they didn’t even get to my car by the end of the day. For this most recent appointment, I was without transportation for 3 days and they were unable to provide me a loaner, even after my car had been sitting in their lot, not looked at for a whole day. When I called to get a status update on day 3, the technician was on the phone with a customer and was supposed to call me back when that call ended. Never did. When I called back an hour and a half later, he was away from his desk and I had to leave another message. When he finally called back, my car was done. I wonder how long it had been done without them notifying me...Very frustrating experience. More

Customer service was second to none had a appointment to get to they got me in fast and quick glad I came to this dealership get to they got me in fast and quick glad I came to this dealership More

Always great service! Purchased my truck from Royal Gate and always had it serviced there. David Taylor has kept up the great service! Fast, reliable and honest. Thanks and always had it serviced there. David Taylor has kept up the great service! Fast, reliable and honest. Thanks More

The absolute best service from a CDJR dealership.Mike is The absolute best service from a CDJR dealership. Mike is awesome! These guys make getting service convenient and everyone is kind! Thanks David Ta The absolute best service from a CDJR dealership. Mike is awesome! These guys make getting service convenient and everyone is kind! Thanks David Taylor CDJR! More

The shuttle driver and cashier were great. But i was told fixing myself transmission was a waste of the service managers time. And I’ve had bad experiences with him with my last vehicle. So i took my busines fixing myself transmission was a waste of the service managers time. And I’ve had bad experiences with him with my last vehicle. So i took my business elsewhere. More

I’ve been taking my vehicle there for service for 7 years, since we bought the vehicle there. They have good auto service techs/mechanics and do good work. years, since we bought the vehicle there. They have good auto service techs/mechanics and do good work. More

They got me in and out without an appointment and under an hour! They did a great job! They were friendly, fast and great! The place was clean! an hour! They did a great job! They were friendly, fast and great! The place was clean! More

Kenny and mike are awesome!!! Wouldn’t take my car anywhere else. I’ve been taking my Jeep’s there for several years. Highly recommended. anywhere else. I’ve been taking my Jeep’s there for several years. Highly recommended. More