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David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

Ellisville, MO

4.3
2,323 Reviews

2,323 Reviews of David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

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December 14, 2020

Waited all day for someone to call me and let me know my car was done. Not happy with this new management I can’t even rate my service advisor...he never gave me his name More

by PDLEIBRECHT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen B
Dec 14, 2020 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello my name is Chris Quick I am the service manager at David Taylor Ellisville. I want to start by apologizing that you were not made aware of your vehicle being ready. I would like to discuss what happened on your visit when you have time. I appreciate your feed back and look forward to talking to you. Chris Quick Service Manager (636)394-3400

December 14, 2020

I was sold 2011 Jeep Grand Cherokee Nov 20, 2020. The suv looks nice and it wasn’t the car I was looking to get but it has grown on me. Nonetheless I have this nagging checking engine light that came with th More

by sleepeazyking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen B, Casey Drese, Mike Gebken, Tyler GreenWald, Brent Durbin, Justin Welch, Mike Wilson
Dec 14, 2020 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

This is Chris Quick the service manager. I am sorry that the check engine light has come back on. I want to help you get this taken care of as soon as you can bring it in. If you would like to give me a call so we can address this together I will be more than happy to go over everthing with you and we can get a plan together and get something on the books. Thank you for your time today. Chris Quick Service Manager (636)394-3400

Dec 14, 2020 -

sleepeazyking responded

That sounds like a plan. Hopefully I will not have to pay anything . I have set up an appointment and I will drop the Jeep off tomorrow afternoon.

December 12, 2020

My service advise Casey welcomed me asked how he could My service advise Casey welcomed me asked how he could help. And was very attentive .listing to my concerns. I got very good service in a timely man More

by ROGERREED33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen B, Casey Drese
Jan 08, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service Department and with the help of Casey. We value your business at David Taylor Ellisville Chrysler Dodge Jeep RAM!

December 12, 2020

Excellent Professional, Honest service. Casey and Chris did an outstanding job with my recent service, my repair was a lengthy process and I was well informed on the status, as well as a ride to work, A Fi More

by 428 cobra jeter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen B, Casey Drese
Jan 08, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the wonderful feedback! It is wonderful to know that you had a good service experience with us and with the help of Casey and Chris and we hope that you will continue to visit us at David Taylor Ellisville Chrysler Dodge Jeep RAM!

December 11, 2020

In shop for ‘check engine light’ problem that was quickly identified and fixed. A tire on my SUV was badly damaged when the mechanic ran over some shop tool. The dealer took me home and later delivered my S More

by DONFRANKESR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Drese, Mike Wilson
Jan 08, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

We are happy to know that you had a pleasant experience with us and to know that our team provided outstanding service. We value your business at David Taylor Ellisville Chrysler Dodge Jeep RAM!

December 11, 2020

Took good care of my defective radioPromised a new Took good care of my defective radio Promised a new one Mike Gebkin’s tech figured it out after two visits. Was a factory error Thanks More

by RGEITZ7970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gebken
Jan 08, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the review! We will make sure to share your feedback with our team at David Taylor Ellisville Chrysler Dodge Jeep RAM!

December 10, 2020

My truck only goes to David Taylor. Casey, Chris and Errin are the best. The service is outstanding !! The guys are so nice and caring. More

by JJT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Errin ?? ????????, Stephen B, Casey Drese
Jan 08, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for trusting in us at David Taylor Ellisville Chrysler Dodge Jeep RAM! We are happy to know that you have had good experiences with us and with the help of our team. We value your business and look forward to any future visits!

December 10, 2020

I had a great experience. When i had a issue that need to be followed up on Mike gat me back in and took care of it right away. More

by Gtreo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gebken
Jan 08, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the positive feedback! We are happy to know that you had a great experience with us and with the help of Mike. We value your business at David Taylor Ellisville Chrysler Dodge Jeep RAM!

December 10, 2020

I had a check engine light on. When I called for an appointment I was able to drop my vehicle off the same day. It was completed in less than a day. More

by Kirchner9463
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Drese
Jan 08, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the feedback! We are happy to know that we were able to help you with your vehicle and we hope that you will continue to visit us at David Taylor Ellisville Chrysler Dodge Jeep RAM!

December 09, 2020

I took my vehicle in for a recall repairs. About 100 miles later my check engine light came on. They said this had nothing to do with the recall repair and charge me to replace a fuel filter. That repai More

by Chrisswallow13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gebken
Jan 08, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for allowing us the opportunity to address your experience with our Service Department at David Taylor Ellisville Chrysler Dodge Jeep RAM. If you should have any further questions, please feel free to reach out to us!

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