David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

The body shop was very helpful. They worked with my insurance company to make sure everything was resolved. Couldn't ask for more freindly staff! insurance company to make sure everything was resolved. Couldn't ask for more freindly staff! More

Mike at sevice desk was gteat. I didn't have an appointment but he still got me in. Thanks Thanks Thanks Thanks Thanks Thanks Thanks appointment but he still got me in. Thanks Thanks Thanks Thanks Thanks Thanks Thanks More

Excellent service from the time I walked in the door! This is my 4th Jeep from Royal Gate, and the service I received from Royal Gate and the new owner, has been outstanding. This is my 4th Jeep from Royal Gate, and the service I received from Royal Gate and the new owner, has been outstanding. More

Excellent customer service. The pick up & return ride was very appreciated. The whole service was made very convenient. Great customer care. Would not think twice about using again was very appreciated. The whole service was made very convenient. Great customer care. Would not think twice about using again More

Workers driving car were not wearing mask or gloves and not sanitizing cars after completion. Dealer should notify customers before if they chose not to protect customers safety so they can make the choice not sanitizing cars after completion. Dealer should notify customers before if they chose not to protect customers safety so they can make the choice to go elsewhere. Will not return to this dealership More

First time visiting this dealership since it took over from previous dealer. Had left this location after 30+ years with previous ownership. Due to location and time issues thought I'd try again. Ve from previous dealer. Had left this location after 30+ years with previous ownership. Due to location and time issues thought I'd try again. Very pleased with the prompt, friendly, professional service received. Went above and beyond to help with what needed to be done at the most cost saving price. Mike was excellent at communicating during the time my vehicle was in the shop. More

Immediate, friendly, quality service at a fair price. We appreciate the clean and fun playroom to wait in. We bought from here again because of the excellent customer service. appreciate the clean and fun playroom to wait in. We bought from here again because of the excellent customer service. More

Great experience! Would trust them to work in my vehicle in the future. Very professional people right from the start to the finish! Thank you in the future. Very professional people right from the start to the finish! Thank you More

My ECG light came on so I set up a 7am apt for a few days later and let them know my car should be covered under extended warranty. When I arrived for my appointment, Matt said he wasn’t seeing the warranty. later and let them know my car should be covered under extended warranty. When I arrived for my appointment, Matt said he wasn’t seeing the warranty. I had my husband screen shot the materials, and then they called to put in the claim. He said it would be 30 minutes to do the inspection. After an hour passed I went out to ask if I should have my husband pick me up, and he let me know they were super busy. Through the course of the day, I would call and Matt would always be busy, and so I would wait an hour and call again. They couldn’t find anything by end of day that triggered my car to stall and that light to come on. He did find three other things though, 2 covered under warranty and then my brakes. I told him to to it and asked when my car would be fine. He said they couldn’t get ahold of my dealer who has to ok them working on it since it’s within 20 mile radius (it’s exactly 20 miles by the way). I called the warranty company and the dealership myself and no one could figure out who okays it. I dropped my car off Monday and got it back Thursday. It was extremely frustrating. Poor customer service. Don’t have customers make an appointment and then work on their car , without a rental, for 3 days. More

Same crap, different dealership name. My ram truck I have had been nothing but issues. I wanna say 25 service records with 44k miles. Chrysler put an extended warranty on the truck, come to find out that par had been nothing but issues. I wanna say 25 service records with 44k miles. Chrysler put an extended warranty on the truck, come to find out that part isn’t covered. Paid 166 for diagnostic to hook up a scanner to the truck for my check engine light, my appointment was at 730am, didn’t go back till almost 12-130 pm. I went to pick up my truck without fixing it. when arriving at the service department no one knew where my keys were. Waited for probably 20 minutes with another customer. No organization at the dealership. Picked up my truck Friday night around 5 More