David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

No one informed my car was ready after its oil change No one informed my car was ready after its oil change and tire rotation was complete. I had waited for 2 hours before I inquired at cashier why it No one informed my car was ready after its oil change and tire rotation was complete. I had waited for 2 hours before I inquired at cashier why it was taking so long. My car was parked out front and no one told me. Very frustrating. Also, employees were not wearing face masks. More

The service tech was extremely nice!!! It was a pleasant surprise because my dealer in DC was not as friendly. They quickly handled my repairs during the pandemic! surprise because my dealer in DC was not as friendly. They quickly handled my repairs during the pandemic! More

Great Experience here! Everyone was professional and very helpful from the moment I stepped in the door. Even the Shuttle drivers were great. I Wish the dealership by my home town was like this location. helpful from the moment I stepped in the door. Even the Shuttle drivers were great. I Wish the dealership by my home town was like this location. More

Great Service... Really!!! Had one of those issues with my vehicle that NEVER happened while it was in the shop for routine service. One Saturday I was driving around and it ha Had one of those issues with my vehicle that NEVER happened while it was in the shop for routine service. One Saturday I was driving around and it happened. I pulled into Taylor thinking, at least, a service person could see the issue and mark it on some comments in my account or something. Mike Gebken remembered me and IMMEDIATELY took my vehicle into a bay and they diagnosed the problem. I then setup an appt to install new parts that were needed. I was really impressed that he did that. I was not expecting that when I pulled in there with no appointment on a Saturday afternoon. FANTASTIC service if ya ask me! More

Brought my Jeep in for service and walked up to look at preowned cars. Matt Allin greeted me and showed me a car for my son. Matt worked out the details with my son and made the experience very simple. I w preowned cars. Matt Allin greeted me and showed me a car for my son. Matt worked out the details with my son and made the experience very simple. I will contact Matt for any future car purchases. More

It took a couple of days, but they were able to find the source of the “noise” and replace the missing part. However I find the multiple emails, texts, and phone calls requesting that I complete this sur source of the “noise” and replace the missing part. However I find the multiple emails, texts, and phone calls requesting that I complete this survey to be quite irritating. I can appreciate an initial request and a follow-up reminder but it should end after that. Do you really want to irritate me with repeated requests for feedback? Also the requirement of at least 25 words of written text is also irritating. More

Using my feee oil change; won’t be back when done. We’ve bought 13 new and 2 used vehicles there. Did 100% of our work there. Not anymore. bought 13 new and 2 used vehicles there. Did 100% of our work there. Not anymore. More

The maintenance was done quickly and efficiently. Staff went above and beyond.Mike G. did an amazing job getting me in/out quickly with a loaner car. Which is exactly what I need being a business owner li went above and beyond.Mike G. did an amazing job getting me in/out quickly with a loaner car. Which is exactly what I need being a business owner limited on time. More

Casey, as usual, was wonderful to work with! And Errin(tech) did a great job too. Thank you for always taking Care of me and my family! Errin(tech) did a great job too. Thank you for always taking Care of me and my family! More

Terrible service dept I have been a client of Royal Gate for almost 20 years. Purchased 3 new vehicles from them and they did all my service. I was very concerned about tak I have been a client of Royal Gate for almost 20 years. Purchased 3 new vehicles from them and they did all my service. I was very concerned about taking my Jeep for service at the now David Taylor dealership after reading the reviews. I need an oil change, emissions test and for them to check my driver seat as I thought it was broken. I was told there would be a $75.00 charge for diagnostics of the seat and then if a part needed to be ordered and that part was covered by my lifetime warranty the charge would only be $40.00. When my Jeep was complete, Casey called me to tell me that there was nothing wrong with my seat. The mechanic came and got him and raised the lever and it worked. This was less than one minute to flip the lever - that is not a diagnostics. I calmly argued with the cashier who when and confirmed with Casey that, yes, I had to pay it. I will never be going back to this dealership again. This is a rip off!!!! More