David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

Fast service, very knowledgeable, courteous Fast service, very knowledgeable, Courteous, fast appointments, fix the problem and reasonable amount of time, courteous on the phone, Love the late Fast service, very knowledgeable, Courteous, fast appointments, fix the problem and reasonable amount of time, courteous on the phone, Love the late hours so I could pick up my car without inconvenience me More

I thought my extended warranty was better Hands free phone system does not work. The car is six years old with 91,000 miles. I never used hands free before but decided it was time to try it. T Hands free phone system does not work. The car is six years old with 91,000 miles. I never used hands free before but decided it was time to try it. This car has a history of radio/software related issues. An issue with the doors unlocking themselves when walking away from the car has never been solved after many visits over first few years of ownership. The radio has been replaced twice. In fact Chrysler gave me 16 free oil changes far all my trouble. I thought I was getting one of those only to find out there was A four yr expiration on those so I unexpectedly had to pay $60 for that. Checking out the bluetooth issue with the phone would have cost $149. If not covered, then I don’t lnow how much more. I therefore chose not to have it looked at. I would think that with all the softeare issues this car has had Royal Gate would have checked it out and got it working for frer. WRONG More

recall Had a recall fixed very helpful and friendly ease of appt to drop off car did offer a loaner. Will use them in the future Had a recall fixed very helpful and friendly ease of appt to drop off car did offer a loaner. Will use them in the future More

Excellent service Easy to schedule, comfortable waiting area, kept updated about progress and cost, wait time was reasonable and warranty covered the needed repair with Easy to schedule, comfortable waiting area, kept updated about progress and cost, wait time was reasonable and warranty covered the needed repair with zero deductible More

Poor customer service, Poor over all Service Had a appointment 6PM at 10 Pm they call and say they need the specialist to finish the diagnosis. I called At 9AM the next day to find out that Casey Had a appointment 6PM at 10 Pm they call and say they need the specialist to finish the diagnosis. I called At 9AM the next day to find out that Casey just lied to me my car wasn't even looked at the night before then I'm told it Might get looked at this evening (although I was told the night before the SPECIALIST does not wok the evening shift?!) POOR MANAGEMENT POOR SCHEDULING will NOT use Royal Gate in Ellisville again ! More

installation of brake booster shield- recall I had a good & positive experience. I talked to Tom,a service tech., & he was very courteous & professional. I then asked Tom about my warrenties & h I had a good & positive experience. I talked to Tom,a service tech., & he was very courteous & professional. I then asked Tom about my warrenties & he directed me to Jennifer,in Finance, who was also very helpful and courteous and professional More

Great service! Brought my truck in for a recall and A/C work, was done and back to me quicker than I could imagine. My air is blowing colder than EVER before, and th Brought my truck in for a recall and A/C work, was done and back to me quicker than I could imagine. My air is blowing colder than EVER before, and that’s saying something, my truck is a 2019. More

Professional Staff All staff in the service department were so very nice and considerate! Truly made the repair as easy as anyone could have imagined. Thanks to Chris All staff in the service department were so very nice and considerate! Truly made the repair as easy as anyone could have imagined. Thanks to Chris Quick for arranging things so professionally! More

Professionals Service was done as promised, the staff was knowledgeable, pleasant and professional. I've purchased 2 cars from Royal Gate and have always had excel Service was done as promised, the staff was knowledgeable, pleasant and professional. I've purchased 2 cars from Royal Gate and have always had excellent service. More

Professional and quick service As my title stated Professional and quick service. I was in and out in no time. I was told my car was in good health. That was great!!!! As my title stated Professional and quick service. I was in and out in no time. I was told my car was in good health. That was great!!!! More