David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

Awesome experience Let me start off by saying I usually don’t leave reviews but this dealership is by far the best I’ve dealt with! (Wish I could say the same for my dea Let me start off by saying I usually don’t leave reviews but this dealership is by far the best I’ve dealt with! (Wish I could say the same for my dealership) My family and I decided to take a day trip down to St. Louis this past Tuesday and unexpectedly my Ram went into 4th gear(limp mode). Luckily for me, the service department was open til 11pm! Back home they close at 6, so that was a plus! I called them to explain my situation and Casey told me to bring it on in. Finally after getting the truck to the dealership, Casey got my family into a loaner so we could get to the hotel. He was very professional! The next Day I talked to a gentleman named Tyler and he was super friendly and very knowledgeable! He told me he would make it a priority to get my truck done as quickly as possible, to get my truck and family back home! Tyler called me Thursday to let me know that everything was approved through my extended warranty and that they would have my truck done Friday! Friday morning he called to let me know it was ready!! For them to have X amount of vehicles on the lifts when I showed up and to get my truck done in 3 days total says a lot about this dealership and their staff!! Everyone was extremely pleasing to deal with! I highly recommend buying from this dealership as they will treat you right!!! Thanks again to all of the service team at Royal Gate Dodge Ellisville. To the owner, I thank you for running such a great dealership with great people, that do quality work!! More

Concern driving back to Cincinnati, OH after hitting pothole I was in town visiting family and hit a pothole. Shortly after hitting the pothole I heard a loud noise like something was hitting the underside of t I was in town visiting family and hit a pothole. Shortly after hitting the pothole I heard a loud noise like something was hitting the underside of the van. Since I was going to be driving back to Cincinnati a few days later I thought I should get it checked out to be safe. I called Royal Gate service department and was able to get in the on Friday. As soon I got there, I talked to Mike Gebken and explained what happened. He explained what they would look for and what they would do to make sure may van was safe to drive. He made me feel like my issues was the most important job he had to work on. All was fine and I felt very safe on my drive home because of the way Mike took care of my issue. Thank you Mike and Royal Gate service department for giving me that peace of mind. Sincerly, Cecilia Rice More

Vibration issue Mike Morton in service was excellent in resolving my issue. I enjoyed dealing with Royal Gate in Ellisville. Appreciate the service and understandin Mike Morton in service was excellent in resolving my issue. I enjoyed dealing with Royal Gate in Ellisville. Appreciate the service and understanding in resolving my issues. More

Went in for warranty service Took the jeep in for a transmission concern that I had. The guys where very good at telling me what exactly had to be done.Not just saying we will Took the jeep in for a transmission concern that I had. The guys where very good at telling me what exactly had to be done.Not just saying we will take of it. More

Fastest service for oil change I Arrived on time they also was ready to help me with my needs! Fast service !Recommend please keep it up thank you Oil change I Arrived on time they also was ready to help me with my needs! Fast service !Recommend please keep it up thank you Oil change More

A nice experience Tom in service was exceptional. Having known him over 20 years, and having him as my new adviser made me comfortable that my Rubicon was in the right Tom in service was exceptional. Having known him over 20 years, and having him as my new adviser made me comfortable that my Rubicon was in the right hands. Guys like him are a rare breed, appreciate what you have in a quality guy like Tom. Having to verify these ratings is a very inconvenient, if not for the exceptional experience, I would not have moved along further. It would be wise to remove this step, you will get better feedback and less steps for us customers to have to jump through, whether it be a good or a bad review. More

Professionalism and courteous I brought my Jeep in for service and was very happy with the efficiency and professional. The service department had arranged for a loaner vehicle an I brought my Jeep in for service and was very happy with the efficiency and professional. The service department had arranged for a loaner vehicle and it was ready for me shortly after I had gotten my vehicle checked in and I was on my way. I appreciated that since I had a day full of appointments. The staff was also very friendly and welcoming. I dropped my Jeep off at a very busy time, but yet I did not feel as if I was interrupting their day. Great service, great staff. Kim Lanham More

OIL CHANGE+ I went in for a "quick oil change" + Tire Rotation special. I was informed that my tires were very worn and they would not recommend rotation, but th I went in for a "quick oil change" + Tire Rotation special. I was informed that my tires were very worn and they would not recommend rotation, but there was a tire special available (buy 3 get one for $1) and they would do my recall and a free loner - which I did. More

service quick and friendly staff from start to finish. Total time to complete service was less than 30 minutes. only negative was Jeep was not washed after quick and friendly staff from start to finish. Total time to complete service was less than 30 minutes. only negative was Jeep was not washed after service. More

Good experience The are thorough and very kind. They did the inspection and informed me of additional maintenance that needed to be done and they did it quickly and a The are thorough and very kind. They did the inspection and informed me of additional maintenance that needed to be done and they did it quickly and at a good price. More