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Davidson Chevrolet Buick GMC
Watertown, NY
8 Reviews
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8 Reviews of Davidson Chevrolet Buick GMC
April 24, 2024
I mulled over a star rating because the Sales staff is Amazing, however there service department is horrible, they don't follow procedures put out by GM, sadly because they are independently owned GM cann Amazing, however there service department is horrible, they don't follow procedures put out by GM, sadly because they are independently owned GM cannot do anything to them for not following their protocols however that doesn't stop me from putting it out there that they have a 100% trash service department starting with the front desk people and working they way back to the Service managers. I DO NOT recommend going to them for service. More
by m_smith18629
Employees Worked With
Review Responder
Helpful April 24, 2024
Service Department is trash they do their own procedures and do not follow GM's bulletin stating the process. Then the receipt following the procedure stated the exact same thing the bulletin said. Wow ta and do not follow GM's bulletin stating the process. Then the receipt following the procedure stated the exact same thing the bulletin said. Wow talk about not reading and then making a fool of yourself. Your service department needs a lesson in customer care and how to follow procedures. More
by m_smith18629
Employees Worked With
Review Responder
August 18, 2023
DO NOT buy extended warranty through Davidson Group, ……. go elsewhere Paid $2,100, for platinum (the best) coverage and was told no co-pay 1st time I made a service appointment they Treated me terribly go elsewhere Paid $2,100, for platinum (the best) coverage and was told no co-pay 1st time I made a service appointment they Treated me terribly They told me the wanted $69 to diagnose each Problem (4x4 stuck actuator), transmission getting too hot They wouldn’t even look at the paperwork I had indicating no charge They said they have to get paid, if they submit and don’t get paid, then I pay They wanted me to sign saying I agree to pay for all diagnostics even before they looked at my vehicle I talked to a manager who kept repeating They have expenses and need to get paid I left messages with manager of finance and Dealership General Manager No response More
by nsymonds
Employees Worked With
Review Responder
January 12, 2023
The best sales man is definitely Edward Gallant. This place was awesome! I never felt so comfortable at a dealer ship as this one! Did everything and more for us!! Thank you For such wonderful s This place was awesome! I never felt so comfortable at a dealer ship as this one! Did everything and more for us!! Thank you For such wonderful service! More
by Pward1346
Employees Worked With
Review Responder
December 29, 2020
I have been buying my cars from Davidson’s for many years. Mary Fults has been my go to sales person the whole time. She is a special person and I consider her a friend. Love the new lease. Stephen Em years. Mary Fults has been my go to sales person the whole time. She is a special person and I consider her a friend. Love the new lease. Stephen Emmerick More
by emmerise15
Employees Worked With
Mary Fults, Review Responder
November 24, 2020
Great place to purchase a vehicle and get it serviced after the sale. when I go there in search of a new vehicle I don't feel like the sales people are pushing just anything on me just to sell something. after the sale. when I go there in search of a new vehicle I don't feel like the sales people are pushing just anything on me just to sell something. they listen and look for just what I want. great people to chat with during the buying process also. More
by dpetrus41
Employees Worked With
Darryl Switzer
November 23, 2020
I was glad that Davidson was able to work on my car during this Covid 19 outbreak. The counter people that helped me, Erika and Sandy, were very pleasant and professional. during this Covid 19 outbreak. The counter people that helped me, Erika and Sandy, were very pleasant and professional. More
by davidsprague55
Employees Worked With
Erika, Sandy, both very helpful.
September 17, 2010
I am reporting review (165201735) 2004 Chevrolet Aveo 5 door Hatchback because I have had problems with it. My car recently blew put the plastic thermostat that GM put in the car and never re-called for a door Hatchback because I have had problems with it. My car recently blew put the plastic thermostat that GM put in the car and never re-called for a fawlty part in the first place. I had this car for 6 years and had it stored for 2 out of that four. I did everything I can think of for up-keep, i.e. change oil get tune-ups so that I could have this car for a long time. It only had 43,330 miles on it when it all happened. I was told a used engine would run me about 3,800 dollars. That is a surprise because that was the approximated value of the car that I was planning on making a trade in with. Now I have a Pile of $100 dollar junk yard car without and engine because of engine bearings, head gasket, a new thermostat( and this is after replacement of the one that blew out), along with antifreeze mixing with my oil and more stuff that I am using the money for a down payment on a new car for. AND to top it off just a year ago I actually took it to the dealership for my New York Inspection hear in Watertown, NY and they took some parts off of my car that I had to go back and fight for, and $2,000 of my hard earned money, but they never changed my plastic thermostat. How's that for being screwed? More
by N Rushing
Employees Worked With
Karen
