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Davis Gainesville Automotive- Service Center
Gainesville, FL
700 Reviews
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700 Reviews of Davis Gainesville Automotive- Service Center
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June 19, 2018
bad service department This is the worst service department I have ever seen, they had my truck for over three weeks and did not touch it, this was an insurance claim and th This is the worst service department I have ever seen, they had my truck for over three weeks and did not touch it, this was an insurance claim and they should have started on it immediately. I had to make numerous calls to finally get the service manager to even do anything on it. I would not recommend going there if you need your vehicle repaired and then count on waiting at least a month before you see your vehicle. More
by dwmiller
Employees Worked With
repair
June 05, 2018
Prompt, Professional, Friendly:):) As I have stated previously several times, this dealership is PROFESSIONAL, PROMPT and FRIENDLY... Love the people's attitudes and dispositions. As I have stated previously several times, this dealership is PROFESSIONAL, PROMPT and FRIENDLY... Love the people's attitudes and dispositions. The buildings are TOP NOTCH... It is all good @ DAVIS GAINESVILLE CHEVY... Sonny Scaff County Judge Hamilton County Jasper, FL 32052 More
by Sonny Scaff
Employees Worked With
"Josh" in Service and "Kerry Barr" in New Truck Sales
May 04, 2018
Service Brought in corvette for routine service, everything went to plan no problems nice people. Work was done on time and had no problems and will plan to r Brought in corvette for routine service, everything went to plan no problems nice people. Work was done on time and had no problems and will plan to return at the appropriate time. More
by Rapid Robert
Employees Worked With
Can't remember the name
May 04, 2018
GREAT good service and very quick and was finished at time I was told. very good dealership to do business with. I will recommend their service to anyone. good service and very quick and was finished at time I was told. very good dealership to do business with. I will recommend their service to anyone. More
by Jim
Employees Worked With
Jeff Hurd
May 02, 2018
Service Dept I rate the service Dept as excellent, always do a good job, prices seem fair enough! Sales not so much, not sure I will buy another one from this Dea I rate the service Dept as excellent, always do a good job, prices seem fair enough! Sales not so much, not sure I will buy another one from this Dealership, car looked great when I saw it on the lot, shortly after bubbles started appearing on front bumper, fender become dull looking as if was repainted with no clear coat, clear coat began peeling on the side of the car. More
by bigelowb
Employees Worked With
Jeff, Destin and Josh so far
February 28, 2018
Thank you Kerry! Kerry was great with customer service. He made the process much easier. I will be recommending him in the future. Thank you for your help!! Kerry was great with customer service. He made the process much easier. I will be recommending him in the future. Thank you for your help!! More
by scannon
Employees Worked With
Kerry Barr
February 28, 2018
Great Experience Kerry was very helpful and knowledgeable and helped me find the perfect car for me. I was very pleased and I would definitely go back here! Kerry was very helpful and knowledgeable and helped me find the perfect car for me. I was very pleased and I would definitely go back here! More
by megganseay
Employees Worked With
Kerry Barr
February 26, 2018
Keep the Camaro Dealership would not discount a Camaro that had been on the lot 465 days ( You Can Keep It) Service was confused about the service plan I had purchas Dealership would not discount a Camaro that had been on the lot 465 days ( You Can Keep It) Service was confused about the service plan I had purchased More
by Whynotsellthe car
Employees Worked With
Joseph Setter, and Service
February 26, 2018
Car Dealership Caused Damage to My Vehicle On Wednesday, 2/21/18, I took our 2010 Cadillac SRX to the Davis Gainesville Cadillac dealership to have the oil changed and tires rotated. The servi On Wednesday, 2/21/18, I took our 2010 Cadillac SRX to the Davis Gainesville Cadillac dealership to have the oil changed and tires rotated. The service department at the dealership also recommended that the front and rear brakes and rotors be replaced. I agreed and authorized this work. Jeff, the service agent, booked another service appointment for me at 1300 on Friday, 2/23. I arrived at the dealership at 1250 on 2/23 and was greeted by Jeff. He informed me that only 3 of the 4 necessary parts had arrived the previous day and they could not finish the work without all 4 parts. I was disappointed that I was not contacted before traveling to the dealership. A courtesy call would have been appreciated. The work went ahead as scheduled and the missing part was located. Jeff later informed me that they noticed that the left front tire bearing needed to be replaced when they took the car for a test drive for the brakes. I agreed and authorized the work. About an hour later Jeff mentioned to me that they wear having difficulty getting the left front rotor from leasing from the rest of the vehicle to complete the repair. He mentioned they had sprayed the area the area with a chemical to expedite the process. About 30-45 minutes later Jeff (around 5:45 pm) informed me that they believe the left axle was broken when an air hammer was used to dislodge the front rotor. The mechanic explained how and why the damage to the vehicle occurred. Jeff informed me that I was liable for the cost of repairing the vehicle. I asked to speak to the service manager, Charlie. Charlie reiterated how the actions of the mechanic (using an air hammer to dislodge the front rotor) broke the axel. He informed me that although his mechanic caused the damage that I was responsible for the damages because it was my vehicle. Charlie and I have a discussion about the dealership should take accountability and responsibility for the damage they caused to my vehicle and he did not change his position. He further told me that if I was interested in purchasing a new vehicle, the dealership would likely forgive the cost of the axel repair. In my opinion, the Davis Gainesville Cadillac damaged my vehicle through gross negligence (I believe they used extra force to dislodge the part to complete the work before the shop closed at 6 pm) and unauthorized mechanism (air hammer). The dealership should take responsibility for the damage to my vehicle they caused and be financially accountable for the repairs. More
by Author
Employees Worked With
Jeff, Charlie
August 12, 2017
Everytime its a problem - wont service escalade Nothing but bad news. 1st time under certified warranty they couldn't fix a sunroof leak, took it to L&S and they helped. THey did warranty work then Nothing but bad news. 1st time under certified warranty they couldn't fix a sunroof leak, took it to L&S and they helped. THey did warranty work then, but missed the leaky shocks, had ot replace out of warranty for more than 1k, and they refused to acknowledge their oops. Wouldn't replace a simple part that needed replacing without wanting to charge me a diagnostic to tell me what I already knew was broken. Now wont service the Cadillac, since it was a dealer package from another dealer. So you pay extra for a dealer package on and escalade only to find out that your out of luck with Cadillac Service. Lessons learned don't deal with DAvis Cadillac Service, and spend your 110,000 with some other manufacturer if you want to go with a dealer package. More
by Supercharged Escalade
Employees Worked With
Jeff Hurd
