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DeKalb Sycamore Chevrolet Buick GMC
Sycamore, IL
20 Reviews
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Helpful March 06, 2021
I needed a car desperately, but had limited funds. I found a 2005 Buick LeSabre on the dealership website. I spoke with Chuck Grasso. He urged me to come try it out. He was very personable. I told him I found a 2005 Buick LeSabre on the dealership website. I spoke with Chuck Grasso. He urged me to come try it out. He was very personable. I told him I needed to think about it. I called after a couple of hours, went back, and purchased the vehicle. I highly recommend this dealership. More
by doris19681
Employees Worked With
Chuck Grasso
October 27, 2020
Took my 2013 Silverado in because it was reading low oil pressure. Said it needs a new pump. OK they were correct in that, but they quoted me $2500 to replace it. Local shop did it for $900. Second issu pressure. Said it needs a new pump. OK they were correct in that, but they quoted me $2500 to replace it. Local shop did it for $900. Second issue is my axle seal was leaking at 60k (still within warranty) and they tried to tell me that I had to pay for it, until I reminded them that it was still under warranty (this would have been a $600 job). Never bought a car from them but with this experiences I can only imagine how that would go (not good). I only give them two stars because they were able to service my truck on a drop-in basis and did the oil changes without issue, But beyond that, I would not do business with these people or buy any vehicles from them. More
by sirhawkeye
Employees Worked With
None
June 27, 2019
Service: Too busy to honor scheduled appointment 6/27/19 Koty scheduled a front end inspection of our GMC terrain 4 days out. It seemed like a tie rod end or stabilizer bar vibration.I agreed to lea 6/27/19 Koty scheduled a front end inspection of our GMC terrain 4 days out. It seemed like a tie rod end or stabilizer bar vibration.I agreed to leave our car for the day at 8:00 in the morning, but said we absolutely the car back by the end of the day. At 3:00 we were told our GMC had not been inspected yet. I was told they were very busy. Apparently, being busy is more important than keeping one's word. In the future they will be one former customer less busy. Many service department representatives were sorry. I don't have time to waste on these lack of character individuals. Mike Gurgone More
by displeased customer
Employees Worked With
Koty Robinson
August 21, 2018
Incompetent, untrustworthy, just as sleazy as you'd expect Nobody knows the left hand from the right. What a horrible experience. Customer service awful. You have to talk to 3-5 people before you can get any a Nobody knows the left hand from the right. What a horrible experience. Customer service awful. You have to talk to 3-5 people before you can get any answers. They same the same repetitive sleazy car sales person lines and have no answers. If you choose to lie to my face during casual conversation - do you think I'd trust you to sell me a car? Nope. Not ever. No chance. Run folks, run away, Run! More
by integritycounts
Employees Worked With
Dominique , Darion Page
January 20, 2018
Terrible experience! I scheduled an appointment via phone/Internet sales and showed up exactly on time. Sat Jan 20 at 915am. I was looking at a used corvette. This dealers I scheduled an appointment via phone/Internet sales and showed up exactly on time. Sat Jan 20 at 915am. I was looking at a used corvette. This dealership is almost 1.5 hrs away from my home. I was greeted promptly upon walking in and guided to a salesman named Dan. He was very pleasant and in no way is my rating based on Dan. He was 5/5 stars. After Dan and I talked for a minute, we went to take a look at the corvette. I asked if it's okay if Dan can test drive the car for me since I'm not the best manual driver, he said it was no problem. 3 minutes later the manager comes out and says we cannot test drive because it's not at least 40 degrees outside. It was 38degrees!!!!!!! He was dead serious. Apparently you can't test drive sports cars below 40 degrees. IT WOULD HAVE BEEN NICE TO KNOW THIS WHEN I SCHEDULED THE APPOINTMENT BEFORE COMING TO LOOK AT THE CAR. I find it extremely hard to believe they don't test drive sports cars in less than 40 degree whether. How do you expect to sell camaros, corvettes, Chevy SS and other performance chevys for about half the year in Chicago? Crazy thing, I didn't even care to test drive it myself. I asked the salesman to! I was NOT looking for a joyride. I'm not that kind of guy. Classic dealership games. I was stereotyped 100%. Yes, I'm younger looking and I walked in with denim and a workout sweater. But, I was a ready, willing and able buyer. I felt so disrespected (by managers, not by Dan). Unbelievable experience. Avoid them. More
by Customer847
Employees Worked With
Dan
February 15, 2017
Fast and friendly service! I am always pleased when I walk into the Chevy Dealership here in Dekalb,IL. Everyone is always nice and greet you at the door. I usually get help fro I am always pleased when I walk into the Chevy Dealership here in Dekalb,IL. Everyone is always nice and greet you at the door. I usually get help from Jason who takes care of my vehicle needs. He always give me options as to what I can do to take care of my car. Rather its choosing the most affordable tires or my vehicles future needs that I need to keep in mind. When my car Axel needed repair I couldn't afford it right away, and that's when Jason offered me a dealers car to get back and forth to work for the week. I really appreciated that! He encouraged me to take care of my important bills like my rent that was due the same day that my vehichle broke down,and to prioritize. I felt carefree because of Jason, knowing that he was doing everything that he could to help until I came up with the money I needed to repair my car. He took the stress and heavy burdens off of my shoulders, and I can't say that any other dealership have ever treated me that well! I recommend everyone I know to visit Dekalb Chevrolet. Whenever I come to get something as simple as an oil change these guys take care of me right away. My wait time is not long and my visits are always pleasant! The refreshments are great and I feel very comfortable walking into that place trusting that they will take care of my vehicle needs in the most fast and friendly way possible. Thank you Dekalb Chevrolet!! Copy More
by Andrea Harden
Employees Worked With
Jason
February 03, 2017
Horrible 1. I found a female underwear in my car when I received the car after service, I tried to reach the manager twice to make a complain, the manager is a 1. I found a female underwear in my car when I received the car after service, I tried to reach the manager twice to make a complain, the manager is always unavailable. 2. I tried to fix my brake lights for multiple times, they were not able to fix it completely, the same problem always comes back. (even though there was a recall for that problem) One of the worst costumer service!!! More
by Momo
Employees Worked With
Jason Arwood, Alex Gallegos
November 06, 2015
Best Dealership Around I have had great experience's both times I have purchased new trucks at Dekalb Chevrolet.The dealership is clean and up to date. They have a very comf I have had great experience's both times I have purchased new trucks at Dekalb Chevrolet.The dealership is clean and up to date. They have a very comfortable waiting area. And the shop is immaculate.They treat the customer with respect and don't use the pushy maneuvers other dealerships do. If your looking for a simple car buying experience, Look no further. Curt.L More
by Curt.L
Employees Worked With
Blane Farris, Nate Brandt
July 25, 2015
Terrible customer service Drove over 40 minutes to get to the dealership as they had a new stingray...we had talked to the dealership the week before about seeing the car but c Drove over 40 minutes to get to the dealership as they had a new stingray...we had talked to the dealership the week before about seeing the car but could not make it by the time the dealership closed...when we got there, we were told that we could not test drive the stingray as it was GM's policy not to let anyone drive the car unless we were a buyer...I asked how would we know if we liked the car enough to buy it if we could not drive it...he stated that most people buy the car outright and don't need to drive it...the sticker price was approximately $80,000...who pays that without knowing how the car drives...this dealership is a joke as they probaby only have the car there to get people to the dealership and plan on an inter-dealer trade...they were absolutely rude and unprofessional...I happen to be lucky enough to be able to buy the car outright if I wanted, but will take my business elsewhere...in contrast I was treated like gold at Alan Brown Chevrolet in Genoa. As a friend to all, I would encourage you not to waste your time walking through the front door. More
by Enzo
Employees Worked With
Manager, don't remember name
