DeMontrond Hyundai

Keyless remote programming When I began a quest to get a keyless remote programmed I went to Demondtrond because it was close to where I live. But was so glad I did , the people When I began a quest to get a keyless remote programmed I went to Demondtrond because it was close to where I live. But was so glad I did , the people in the service dept. are helpful, and did have some trouble getting the security code for it because it would be the third remote for the car but they worked it out with hyundai and stuck it through to the end. I am 59 and have had to deal with dealership service many times, but have never dealt with people who were so helpful and concerned about making the customer happy especially the manager Benny. Thanks again guys will be dealing with you guys again. More

Service department is the WORST They are incompetent, uncommunicative, and just don't seem to genuinely care. My Hyundai Equus (a $60K luxury sedan!) was there due to multiple dashbo They are incompetent, uncommunicative, and just don't seem to genuinely care. My Hyundai Equus (a $60K luxury sedan!) was there due to multiple dashboard warning lights. They had the car for 29 days (giving it back to me twice, unrepaired, during that time) before finally towing it to Ron Carter to get properly repaired. Not once did their service advisors call with a status other than "it's ready to pick up", car was returned filthier than it was when they got it, appointments were not honored, paperwork was screwed up and not even provided, and advisors are apparently unpunished over such poor customer treatment. Dana McCans, the service manager, was the only one to communicate (after 19 repair days and much frustration on my part) but does not seem to hold employees accountable. General Manager Melissa Demontrond apparently doesn't care to improve her dealership; two phone calls went unreturned. Needless to say, my vehicle will be going to Ron Carter in the future after this months' worth of car drama. More

easy buying experience All of the staff were very easy to work with and knowledgeable about the cars. Lisa's follow up after our purchase made us comfortable we would be ta All of the staff were very easy to work with and knowledgeable about the cars. Lisa's follow up after our purchase made us comfortable we would be taken care of when it was time for service. More

Great experience Felt like I could trust Kaylin. I knew I was getting the best deal possible. I'd highly recommend it. Thank y'all for my great experience. Felt like I could trust Kaylin. I knew I was getting the best deal possible. I'd highly recommend it. Thank y'all for my great experience. More

Awesome Service! I came in looking for a new vehicle and came out with so much more! Our sales associate, Barbie was a complete angel. She made sure we got everything I came in looking for a new vehicle and came out with so much more! Our sales associate, Barbie was a complete angel. She made sure we got everything we were looking for in a vehicle and she was super funny which was a huge plus! Love my new 2014 Hyundai Sonata! More

Pleasant change from shiftiness and high pressure I went to a large Hyundai dealership in the "just looking" process. We actually found what we liked, but they started crunching numbers, and shifting I went to a large Hyundai dealership in the "just looking" process. We actually found what we liked, but they started crunching numbers, and shifting numbers, and trying to sell the "monthly payment is". The bottom line is I could not get an answer on the price of the car, and we did not want to buy it today. This went back and forth for over an hour with at least 3 offers from the dealer. SO THEN, I sent DeMontrond an email stating what I was interested in. The responded quickly and politely. They asked if and when I wanted to come take a test drive. I showed up and was greeted pleasantly and since I had told them what vehicle I wanted, she grabbed the keys and said "let's go drive it". I was pleased when we returned, so she asked Jeff to give me a good price. He sent over a sheet of paper that spelled out the MSRP, what discount I was receiving, and the bottom line for the vehicle. His first offer was less than the other dealer's third attempt. I thought it was the right price, and I asked him was this a "one time offer?". He said no, it is good until the end of the month at which time Hyundai may change their incentives and he could not control that, but we definitely did not have to do the deal today. I also mentioned that I had already pre approved a loan from my credit union if that would be alright. Jeff said that is fine, but he would like a chance to see if he could do better. I came back the next day, and he had beat my credit union interest rate by almost a half a percent, which over a 60 month loan makes a difference. I went to the finance department, signed some papers, he gave me choices of different warranty upgrades, but said no big deal if I just want to go with the deal on the table. No pressure, but I was made aware of what was available. We signed, and drove off in about 25 minutes. So now I feel like I can look forward to taking my vehicle back for any help or services I may need in the future. Not a feeling of dread that the other dealership gave me. I big thumbs up to this dealership! More

A Pleasant Experience Michelle Owens was the first sales person to greet us when we walked in the front door. We told her we were interested in buying a Santa Fe and after Michelle Owens was the first sales person to greet us when we walked in the front door. We told her we were interested in buying a Santa Fe and after she showed us what they had on the lot we selected a Santa Fe Sport 2.0T, AWD. Michelle showed us how to link our cell phones via bluetooth, how to use the navigation system, etc. She was very helpful and ansered all our questions. It was a pleasant experience and we absolutely love our new Santa Fe Sport. More

Over and Beyond. While waiting to purchase a Santa Fe SUV we were there for several hours and we became very hungry in the late afternoon. We could not get change fo While waiting to purchase a Santa Fe SUV we were there for several hours and we became very hungry in the late afternoon. We could not get change for a $20 anywhere there to use the snack food vending machine. Michelle gave us $5 to use. She was not our salesman for our vehicle. We were able to get what we wanted and returned the change to her and told her we would repay. She said not necessary she was happy to help. What a considerate person. Thank you Michelle! We hope you enjoyed your vacation the next day and we did leave the money for you at the dealership for when you returned from your trip. J.P. and Sheila Greenwalt More

Overall Good Experience. Good experience until financing with Max Ridings. Errors were made and wrong information given. wrong interest rate with first signing and did not col Good experience until financing with Max Ridings. Errors were made and wrong information given. wrong interest rate with first signing and did not collect our down payment. Gave us info to carry death benefit insurance and denied it the next day. Argued with us that he had not told us something that he had. Ended up financing with someone else and not with company financing. Max was fairly new in job and so maybe he will improve his customer skills and be more knowledgeable in the future. We purchased an Elantra 2 1/2 yrs ago and have been happy with this dealership and their service department in the past. More

My2014 Sante Fe Limited Have been looking for awhile for a 2014 Sante Fe Limited both on the iinternet and by calling-found my Sante Fe on-line with a no hassel price-We had Have been looking for awhile for a 2014 Sante Fe Limited both on the iinternet and by calling-found my Sante Fe on-line with a no hassel price-We had no idea who DeMontrond was since we live about 1hr and 1/2 away for Texas City-I called talked with a Rex who was very polite and arranged for me to recv pictures via a text from Kaylin in less than a hour!! Now that is technology-Unfortanately during this time we had a crisis going on with a sick grandbaby- And even though we had to do most of our talking via phone, we were treated with upmost consideration for our situation, everyone was so polite and understanding- Thank Yoiu,Kaylin for being extremely helpful- Thank You Jeff for understanding what family means- We are so happy we found DeMontrond Hyundai More