DeMontrond Mazda

After having my engine die (covered under warranty), my vehicle was taken to Mazda of Clear Lake on May 22nd. After being told my vehicle would be ready on the 10th or 11th, they kept pushing the date back vehicle was taken to Mazda of Clear Lake on May 22nd. After being told my vehicle would be ready on the 10th or 11th, they kept pushing the date back. The 13th or 14th. On the 17th. Finally, on the 19th, they told me they 'by chance' found a problem with a cooling fan. Not having a satisfactory answer as to why this was important, or if it was covered under my warranty, I decided to call Mazda to express my concerns about the length of time it was taking, as well as the strangeness of the man handeling my case. They said it wasn't covered, but it's strange this is taking so long and they would call Mazda of Clear Lake for me. I also decided to have my boyfriend call to get more information about the car (I don't claim to understand cars at all). He called, left a message, and received a call back from the man handeling my car- who BERATED him for my 'badmouthing' him to Mazda. Now, if he had a PROBLEM with what I said, he should have spoken to ME rather than my boyfriend. However, my nightmare doesn't end there. I spoke to the service manager and he 'counseled' the young man in question, and took some money off the service charge. Fine. Then he calls me a few days later and said they broke my radiator. Don't worry, I was told, we broke it, so it will be of no cost to you. Imagine my surprise this morning when I FINALLY went to pick up my car (The 26th of JUNE), to find that I was charged for the fan AND the radiator. Not labor, but the parts. I didn't say anything to the service manager, just wanting to LEAVE this place!! Waiting on a call back from the GM........ More

All of the people who worked with us at the dealership were very courteous and helpful which made for a successful car shopping day :) We hope to have the same quality of service during the years to come were very courteous and helpful which made for a successful car shopping day :) We hope to have the same quality of service during the years to come with the maintanance services promised to us. We are enjoying our new MX5 Miata! More

These folks go out of their way to make certain that if a deal can be made. it is made. they are friendly, courteous and professional and they sell a great product at a great price and their pride in their deal can be made. it is made. they are friendly, courteous and professional and they sell a great product at a great price and their pride in their product is obious from beginning to end. Thanks gang! More

Everyone at this dealership was extremely helpful and friendly. I actually considered at vehicles at Nissan and Ford dealerships as well, but returned to Mazda for both the quality of vehicles and the qu friendly. I actually considered at vehicles at Nissan and Ford dealerships as well, but returned to Mazda for both the quality of vehicles and the quality of service. My fiancé in particular said that he is likely to consider coming back to this dealership when he buys another car because of Kizito. More

I'm a first time buyer and went to the dealership on Saturday just to see where I was at in the car buying process and ended up leaving that same day with a car! Excellent service, wasn't sitting around Saturday just to see where I was at in the car buying process and ended up leaving that same day with a car! Excellent service, wasn't sitting around for too long & Chris tried everything he could to get me a deal. This was definitely an awesome experience for my first time buy..will recommend it. More

Went looking for a basic new car and when I talked with Kenneth Froisy he showed me some nice 2012 cars with way more options and for a great price. He did not hassle me but was kind and helpful. Being my Kenneth Froisy he showed me some nice 2012 cars with way more options and for a great price. He did not hassle me but was kind and helpful. Being my only second new car buy this experience was wonderful compared to my first purchase. Hands our great experience More

Matt made my car buying experience east and enjoyable. He showed incredible product knowledge and accommodated me and my needs respectfully and without question. Mazda of Clear Lake staff worked as a team to showed incredible product knowledge and accommodated me and my needs respectfully and without question. Mazda of Clear Lake staff worked as a team to ensure Matt was able to provide the best overall sales experience I have ever had. I will definitely return with my business in the future thanks to Matt. More

Called the Dealer, within 24hrs they called back got the paper work done over the phone. Got approve, went to the dealer with a little wait. Signed the paper, everybody was professional. Everything went Gre paper work done over the phone. Got approve, went to the dealer with a little wait. Signed the paper, everybody was professional. Everything went Great and I would refer friends and family. More

Great salesman, no pressure, would highly recommend him. We had no intention of purchasing the car but we couldn't pass it up. Thanks Gerson! We had no intention of purchasing the car but we couldn't pass it up. Thanks Gerson! More

First things first, buying a car is always an annoying process, but at Mazda of Clear Lake I was given the run around so many times. I was told I would be contacted the day after visiting this dealership process, but at Mazda of Clear Lake I was given the run around so many times. I was told I would be contacted the day after visiting this dealership by 1 pm with the offer they could extend on my previous car. 3:00 pm rolls around and no call, I call to check up and they say they are almost done, so I go to the dealership, only to find this was not the case. I waited almost 5 hours for them to finish everything that was supposedly already finished, keep in my the ac was broken so no cool air and this was in late May. After all the paperwork was complete and I had accepted the offer made on my previous car, an offer was accepted on the new car I was too buy, and the paperwork drawn, I sit down to sign. Not only when I sit down to sign do I realize the price I was given on the new car was almost $4,000 more than what I was told, I was also supposed to be getting a check back for almost $6,000.00 after putting $5,500 down on the new one. My previous car was paid off, no lien against it, so a check should have been cut then, however it was not. While going through the paperwork I read that no cash was owed to me, so where did my check for $6,000 go? Barton, the financial advisor had no idea... nor did anyone else who worked there. My paperwork was going to be mailed to me, however two weeks passed and no paperwork, I drive to the dealership and demand my paperwork, only to get a copy. Low and behold two days later I get my real copy of my paperwork. Still no check, after many times of bickering with the Manager, my check is finally drawn ( why couldn't this be done to begin with) he tells me I had a lien on my old car, when in fact I never did. Now on to service, I was told to call ahead to make oil change appointments, so I have done this 4 times now, every time I call, even weeks in advance, they tell me oh were booked solid. Now I know service centers are not booked solid for two weeks in advance... So I just show up, what do you know they have room for me... yet make me wait for almost 2 hours, I ask about the wait and they tell me because I made no appointment, how can I make an appointment when you say you're always booked? Of course they tell me this is never the case, complete garbage and lies. This last time I go to get an oil change, they will not help me and tell me to make an appointment, however I told them this story and they deny this ever happening. Basically, I would never recommended this dealership to anyone, they treat you like garbage and try to push things on you that are not needed just to get sales. Stay away!!! More