DeMontrond Mazda

Matt was excellent! Very friendly and helpful. He did not pressure us at all. He worked quickly and efficiently. Financing was confusing. I ended up signing up for options I did not need and when I brought pressure us at all. He worked quickly and efficiently. Financing was confusing. I ended up signing up for options I did not need and when I brought my concerns back to Bart he said nothing could be done about it. I was not happy. I called the sales manager and did not get a response. I have since left a message with the general manager to try to get the issue resolved. I want all options removed but if this cannot be done I can go through the individual companies to cancel options. However I was told I cannot cancel the Lojack option. I want it cancelled. By my calculations, with the base price I was quoted, the Lojack costs upwards of $1400 which is too expensive and I do not need it. I bought a car from Clear Lake 7 years ago and my financing options were explained very clearly and succinctly and I chose the best option for my situation. I did not feel this time the options were explained as options. I like the dealership, prices and service from Clear Lake and would like to continue to buy vehicles here but I need the above issue resolved in a satisfactory manner before I decide to buy future vehicles. More

Good experience, would recommend them. Chris Denzell and the manager (whose name I've forgotten, sorry) worked with me to get me to where I needed to be with price and the vehicle I wanted. Left happy. the manager (whose name I've forgotten, sorry) worked with me to get me to where I needed to be with price and the vehicle I wanted. Left happy. More

My wife and I enjoyed very much the purchase of our CX5, everyone at the dealership from Kenny, to David and Andre was very professional and willing to work with us. Would recommend to anyone looking to pur everyone at the dealership from Kenny, to David and Andre was very professional and willing to work with us. Would recommend to anyone looking to purchase a new car. More

I'm well satisfied,I would come back to this dealership. I would also recommend this dealership to a friend.The salesman I had was very accommodating. I would also recommend this dealership to a friend.The salesman I had was very accommodating. More

David was very helpful in assisting me with acquiring a SUV. When I told him what I was looking far he acted immediately. I did not have to wait for someone and was greeted as soon as I walked in. Thank SUV. When I told him what I was looking far he acted immediately. I did not have to wait for someone and was greeted as soon as I walked in. Thank you David for the great customer service! More

I was apprehensive about buying a new car but the people at Mazda were kind, patient and totally helpful. They answered my questions and made the whole process quite effortless and comfortable. I cannot t at Mazda were kind, patient and totally helpful. They answered my questions and made the whole process quite effortless and comfortable. I cannot thank them eough for their patience and kindness with me. Mr. Froisy and Mr. Galvan were very helpful with my questions and their guidance was much appreciated. After driving my new car and becoming more comfortable behind the wheel, I love it. I would not hesitate to recommend Mazda of Clear Lake and the people who work there. They were great! More

My wife and I had a great experience at Mazada of Clear Lake. Kenny did a great job explaing the vehicles and providing all the information requested. We drove several models and completed 2 extended tes Lake. Kenny did a great job explaing the vehicles and providing all the information requested. We drove several models and completed 2 extended test drives prior to completing the deal. We felt the value and customer service were exceptional and I would definately reccomend Mazda of Clear Lake. More

I was looking for a new 2014 Mazda6. Matt was helpful, easy to chat with, and generally understanding of what I was looking for, without being even slightly pushy. When I was short of time due to needing easy to chat with, and generally understanding of what I was looking for, without being even slightly pushy. When I was short of time due to needing to return my wife's car so that she could get to an appointment, Matt went so far as to follow me home so that I could return with him to the dealership to wrap-up the sale. Incidentally, the new Mazda6 is an amazing car. More

Found a used car online that I was interested in purchasing. Sent the dealer a message and was contacted the following business day about stopping in to check the car. Made an appointment and aske purchasing. Sent the dealer a message and was contacted the following business day about stopping in to check the car. Made an appointment and asked in the mean time if it were possible to have the service records sent to me since the carfax stated the turbos being changed out and some other things. As the turbos being a known issue and replaced under warranty I had no issues with the information, but I just wanted to see as much of the service history as possible before I make a purchase. I was informed by Chris that no service was done to the car at their dealership so that there were no records available. I informed Chris, "Correct me if I'm wrong but if any service was done at any Mazda dealership, then Mazda would have it on file. Other dealerships have been able to contact their mother companies, provide the VIN and be given the cars service history with them. Please contact your service department for clarification. Thank you again for your help." He then responded with, "Sorry Bro it doesn't work like that and I do not have any records to show you,I checked with service and I also check with my used car manager,sorry I can't be of more assistance. It is what it is,either you want the Speed 6 or not." Opening that email was an eye opener to the kind of service the sales staff provides to their potential clients. In this case, my only interaction was with Chris, however I did speak to a Michael on the phone about the car being ready for me to come in and test drive. Michael was pleasant to speak to on the phone. I proceeded to contact the service department myself and spoke to a gentleman there. I would say his name but rather not get him in trouble due to the following: I explained to the serviceman that I was interested in purchasing a used car and provided him with the VIN. He too informed me that there were no services done to the car in their records. I asked him if it were possible to contact Mazda to see what they have on file. In a matter of 5-10 seconds he informed me he was logging into their system and began reading off to me all of the services that were performed that were on file. These items were warranty work only, not the actual oil changes, etc. He informed me of the turbos being replaced under warranty, that work on the purge was done, a motor for the window was done and work on the wheels. He also formed me that the last item was a loud knock heard coming from the engine by the previous owner but the issue was not duplicated so no warranty work was done. I was also made aware that the VVT and timing chain has not been worked on but it was still covered until 70k miles. To all of this, I had no issue and asked about the care packages available. I received an email stating Free Oil Changes, Free Loaner cars for services, a few other things but also a 10 year - 300k engine warranty. When I asked the service man about that he stated he had no idea about what I was talking about and that to his understanding there is no such thing. I then had him explain to me about extended warranty programs they have and he informed me about the ones the do offer...none of which included this one on the email. Long story short, I emailed the sales manager Alex Saldivar and Chris in response to my new knowledge, "Christopher, I am not sure where the change in your approach to sell me came from "bro". If you spoke with your service department they would be able to tell you everything. I called them and they told me everything about the car that I wanted to know. The turbos were changed out in '08, some purge issue was taken care of in '09 and some issue with the tires/wheels came up 3 times in the past. Not too long ago, there was a knock in the engine per the previous owner when starting the car, the service department did not duplicate the issue and that was the last that was heard about it. The turbos, vvt and timing chain are still under warranty until 70k and the car has been inspected already when it was dropped in as a trade in. Thank you for attempting though, however I was able to do it myself. Mr. Saldivar, Would it be possible to get a different sales person when I come in tomorrow? I am still interested in this car but I rather speak with someone willing to earn my business than someone telling me to take it or leave it without attempting to help a customer with a simple question. I apologize if I am out of place but I have worked retail/commission for 10+ years and would never think of communicating with a customer in that manner. Thank you for your time." To which I only got a reply from Chris, "You got it." With all that said, I will not be going to this dealer and I will not tell anyone to go there. When someone will bring up purchasing a car...I will be sure to tell them not to go there. I wish you all the best of luck in purchasing your next car. More

I knew immediately going into the dealership that I wanted to walk away with a new car and my only concern was financing and a monthly payment that we could handle. Before we even walked around the lot wanted to walk away with a new car and my only concern was financing and a monthly payment that we could handle. Before we even walked around the lot and looked at the new cars, Kenny, our sales consultant, worked with us to ensure we found something with a monthly payment that met our needs. We found a car, test drove it, and were working through finance paperwork less than two hours later. The entire process was stress free with much thanks to Kenny and Andre. We will definitely be going back within the year to replace one of our other vehicles. More