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DePaula Ford - Service Center

Albany, NY

4.6
2,778 Reviews

2,778 Reviews of DePaula Ford - Service Center

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July 07, 2025

The gentlemen who assisted me were friendly and expedient. Chargers dedicated to EVs getting serviced would be an appreciated upgrade. I look forward to when construction at the dealership is compl More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2025

Amazing Service Dept. I will definitely recommend Depaula to friends and family that are looking to buy a vehicle and to service vehicle! From a One to Ten, I give the De More

by F22Raptor/Robocop/Mustang/Stealth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

Great experience staff were very professional Great experience staff were very professional took the time to hear what I had to say a very accommodating More

by adebayoa
Recommend Dealer
Yes
Employees Worked With
Chance
July 05, 2025

The truck maintenance was taken care of in less time than originally stated. The issues with my wheels and alignment were brought to my attention as well. More

by GREENEBRIAN90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

The service was great. All my questions were answered and I felt comfortable leaving my car with them. No issues with the work they did. More

by dchristensen7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Vehecile was service was completed perfectly,shuttle service provided.. Job well done. Will defenitely return!! More

by wilbrr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

I had a fantastic experience from initial call to picking up my car! Thank you, Chance, for the great customer service and communication! My concerns were heard, diagnostic completed quickly, repair thorough More

by Jessica Barone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance, Service Dept.
July 03, 2025

Always very helpful. The service department is very courteous and always does their best to get you in and out in a timely manner. More

by ishnboo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance in the service department
July 03, 2025

I cannot say enough good things about Luis and the service crew. The serviced and returned before the time it was expected. I am a lifer at DePaula1 More

by DENNISR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

I brought my truck in for a NYS inspection and a tune up. The service staff were friendly and I had my car back in just a few hours. They also checked a rattling sound I hear when my truck goes over rough ro More

by barrymuslaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Pott
1
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