DePaula Ford - Service Center

Luis was able to get my car in for service right away which I really appreciate. He does a great job. which I really appreciate. He does a great job. More

Service was professional. People were courteous. Only suggestion. When you make an appointment and you are told an hour to an hour 15, you should not be there a little over 2 People were courteous. Only suggestion. When you make an appointment and you are told an hour to an hour 15, you should not be there a little over 2 hours More

Depaula Ford (and DePaula Chevy) dealerships are a staple of good customer service. Karen DePaula is carrying on her Dad Tony Depaula’s tradition of taking great care of their customers! John Mainello Troy of good customer service. Karen DePaula is carrying on her Dad Tony Depaula’s tradition of taking great care of their customers! John Mainello Troy, NY More

Was very happy that my recalls were all taken care of so quickly. My husband brought my car in and he said Lenny was so very helpful. quickly. My husband brought my car in and he said Lenny was so very helpful. More

The Service Department at DePaula ford is very professional and they are willing to assist you when your vehicle needs service. I would like to thank Luis in the Service Department, Chris in the P professional and they are willing to assist you when your vehicle needs service. I would like to thank Luis in the Service Department, Chris in the Parts Department and Matt in the Loaner Car Department who schedules the vehicles. More

Always great Guys Lenny Chance Louis Nice staff Great snacks 😊 In waiting area Lovely experience every time so far staff Great snacks 😊 In waiting area Lovely experience every time so far More

Great customer service by Lenny and the staff at depaula. I just don't know w here tire caps for air are on passenger side. I just don't know w here tire caps for air are on passenger side. More

Regular maintenace check was performed expeditiously. Customer service was excellent. Waiting room was crowded. Can't wait to see the new facility Customer service was excellent. Waiting room was crowded. Can't wait to see the new facility More

Had a 11 o'clock appointment for just a oil change and was there over 3 hrs. was there over 3 hrs. More

Unable to review a mechanical concern, and unable to answer questions regarding paint. Or offer suggestions that made sense. Thank You. answer questions regarding paint. Or offer suggestions that made sense. Thank You. More