DePaula Ford - Service Center

Excellent customer service from Luis and the senior guy on the desk, great work by the wheel and tire tech. Thanks all, Kara included. on the desk, great work by the wheel and tire tech. Thanks all, Kara included. More

Always friendly staff and they never try to talk me into things I don't need. things I don't need. More

The bodywork I had done there was phenomenal. I had an aftermarket rear bumper installed because my original rear bumper was destroyed, and I did a phenomenal job and installing it highly would r I had an aftermarket rear bumper installed because my original rear bumper was destroyed, and I did a phenomenal job and installing it highly would recommend our service. More

I recently brought my car to DePaula ford and spoke to Lenny for a manufacturer recall repair, and the experience was excellent from beginning to end. The staff was organized and courteous, and they made Lenny for a manufacturer recall repair, and the experience was excellent from beginning to end. The staff was organized and courteous, and they made the entire process smooth and hassle-free. More

Jared was great to work with. Listened to my description of the noise I was hearing and diagnosed the problem. Listened to my description of the noise I was hearing and diagnosed the problem. More

Luis is a great asset to depaula. Highly recommend Luis and the Whole Depaula Ford team Highly recommend Luis and the Whole Depaula Ford team More

I highly recommend both the Service and Sales departments at DePaula. The staff are knowledgeable and customer focused. Service team was very helpful when my older model Ford EV stopped functioning on a near at DePaula. The staff are knowledgeable and customer focused. Service team was very helpful when my older model Ford EV stopped functioning on a nearby highway. Mechanics checked and test drove the vehicle thoroughly allowing me to drive it home. Much appreciated! More

Service called to tell me my car was ready but neglected to mention that they close st 4:00 on Saturday. Their website listed 5:00 as close time so I went to pick up my car at 4:45. My car was in front of t to mention that they close st 4:00 on Saturday. Their website listed 5:00 as close time so I went to pick up my car at 4:45. My car was in front of the temporary service trailer (very confusing set up during construction) but the office door was locked. Then I notice the sign says they close at 4:00. I walked the length of the lot (in the rain) to the front office to ask how to get my car. "Service closes at 4" they said. Well, yes, I realize that now. The caller said "Your car is ready"... no mention of close time however the sales person continually insisted they would have told me when they called. But they didn't. The sales person just kept repeating that they were sales and they didn't have a key and couldn't do anything. Thanks. There were still people working in the service bays but no one had access to the office leaving me without my car until Monday. After that enough condescending "ma'am" repeats that no one had access to an entire department I walked back (in the rain) to the person who gave me a ride and had him take me home to get my spare key. By Monday at 2pm no one had called to follow up so apparently they didn't notice my car was gone or that my key had not been picked up. When I got there to pick up my key Monday the service rep asked if I knew where my car was parked (ha!) so obviously no one there knew my car was gone after they closed Saturday. How can they not have a key to their offices? How do you close without letting the customer know they can't get their car for 42 hours if they don't get there by 4pm. Why is their website showing 5;00 when service closes at 4:00? Why do you keep calling me ma'am and expecting that to seem like you're being helpful? A huge hassle and waste of my time because they don't have access to their own buildings. Ugh. More

This dealership has great customer service. I especially liked the video of them working on my car that was sent to me. I especially liked the video of them working on my car that was sent to me. More

Luis was very helpful explaining the problem . My wait was not as long as was expected. Thank you to everyone. My wait was not as long as was expected. Thank you to everyone. More