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DePaula Ford - Service Center

Albany, NY

4.6
2,762 Reviews

2,762 Reviews of DePaula Ford - Service Center

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June 25, 2023

Good service, pleasant staff, vehicle service completed and by the agreed upon time. This has always been the case. More

by Nome
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2023

Always great and pleasant to deal with. Never try to sell me anything I don’t need!! More

by blanchardn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
June 24, 2023

There was oil spots all over my truck I thought there was still a leak they never clean the old oil so it was still drip all over my driveway More

by pportofspain52
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2023

Couldn’t have had any better fast and courteous service. Chance was very friendly and helpful all of the service techs very knowledgeable would definitely go back for fast and efficient service for my vehicl More

by HAZTREES
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
June 24, 2023

I purchased my last 4 vehicles from them and never encountered any negatives. They are top shelf. More

by ESAWCZAK
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2023

Chance is great. He is very personable and helpful. Blah blah blah blah blah blah More

by CDYRUGBY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chance
June 22, 2023

They were very accommodating and very friendly. They said it would take about 1 hour to service my vehicle and I was out of there in 1 hour and 15 minutes. More

by THECORP1964
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2023

Very helpful and kind service people. I was in and out of the shop sooner than they told me I would be. More

by Cminer
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2023

The best Ford dealership in our area for great customer service ! I highly recommend Depaula for all of your service & sales needs. Lenny Farham in service & Jay Newell in Managent set the standard that More

by Michael G
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2023

Knowledgeable. Personal attention. People remember you. They Understand your time is valuable Clean shop. Dealership seems to have kept the right ppl in plac More

by Chris mc
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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