DePaula Ford - Service Center

The estimated time my vehicle was to be there was 21-25 days. In actuality, it was there over 8 weeks. The lack of communication regarding changes and delays was frustrating beyond words. And the dealershi days. In actuality, it was there over 8 weeks. The lack of communication regarding changes and delays was frustrating beyond words. And the dealership was less than helpful getting me any kind of loaner vehicle during this, as my rental car coverage through insurance had exceeded the limit weeks before. At least 3 times more parts had to be ordered, and I was never updated with any of this information, nor the delay that ensued to get these new parts. The work was completed adequately, but the lack of communication and numerous delays greatly superseded any satisfaction of the actual work. Leaving me incredibly hesitant to use this dealership for any service or car purchase in the future. More

Did not fix the problem. I dont need 15 words to clearly state the problem I dont need 15 words to clearly state the problem More

Everything was great. Done on time. Everyone was very nice and helpful. Technician was very knowledgeable and advised me on everything fone Done on time. Everyone was very nice and helpful. Technician was very knowledgeable and advised me on everything fone More

They are great to work and very proactive and extremely caring. They make it pleasant. caring. They make it pleasant. More

Lenny is pleasant, respectful, and knowledgeable. He remembers his repeat clients and is very helpful. He remembers his repeat clients and is very helpful. More

The service staff, especially Lenny Farnum, was knowledgeable, professional and respectful. Repairs were made in a timely manner. I think the waiting area furniture could use some updating. knowledgeable, professional and respectful. Repairs were made in a timely manner. I think the waiting area furniture could use some updating. More

Pricing is very high. Was very pleased with serviceman Lenny. He was very helpful with trying to explain to us. Was very pleased with serviceman Lenny. He was very helpful with trying to explain to us. More

We’re very straightforward and helped me out with everything I needed. Couldn’t ask for more everything I needed. Couldn’t ask for more More

There needs to be more interaction with the staff. The service I got on a recall was very good The service has improved a l The service I got on a recall was very good The service has improved a lot since the first time I brought my vehicle in for a problem keep up the good work More

Nice people, easy to work with, and know their stuff. Words to get up to fifteen Words to get up to fifteen More