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DePaula Ford - Service Center

Albany, NY

4.6
2,700 Reviews

2,700 Reviews of DePaula Ford - Service Center

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November 07, 2022

Courteous. Knowledgeable. Patient ,all around great customer service. Vehicle was repaired in a timely manner. Easy process to set up appt. Didn’t have the same More

by Sapphire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
November 07, 2022

Provided fast and professional service at a fair price. Service team was excellent. Would definately recommend friends and family. More

by Grillmastersamhaynes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold was very helpful in the process
November 06, 2022

Always a pleasure dealing with DePaula! Everyone is friendly and knowledgeable. I Highly recommend them! More

by RaidernanFrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance
November 06, 2022

Dealership was ok. The kid that was showing me the truck told me it did not have a feature ...repeatedly told me it did not have it... Then when I get home can you gue More

by rosebush74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haroon Matin
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2022

Services were very professional and in a timely manner I would definitely recommend for future customers More

by earle60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
November 05, 2022

High prices with a side of rude service. Also the time it takes to service a vehicle sucks xxx. They kept my car for over a month...with no loaner. More

by Notadepaulafan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Who knows
November 05, 2022

Thank god got Jeff from the body shop Rick from Service is the worst manger I have ever dealt with had my car for 3 months … More

by benjamin518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Jenkins
November 05, 2022

Chance was attentive and very helpful to getting our car serviced in a timely manner! More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance
November 05, 2022

Chance took good care of my situation. I needed my car by a certain time and he made it happen!! More

by MSLADY824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
November 05, 2022

I like coming to the dealership for any problems and service because I know it will be done right. I've been there twice and they are professional and it's nice and quiet in the waiting room. And who do More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Guild, Ron Bissonette
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