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DePaula Ford - Service Center

Albany, NY

4.6
2,700 Reviews

2,700 Reviews of DePaula Ford - Service Center

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November 04, 2022

I’d like to take my vehicle to the de Paula Ford for service Everyone is very polite and knowledgeable, and very helpful to answer all your questions. More

by melendez1157
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette, Fredrick Maser
November 04, 2022

Scheduling was easy, quick service, comfortable waiting room experience, concerns addressed, waiting time estimate mostly accurate. More

by SJREILLY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
November 04, 2022

Everyone was very friendly. All my questions were answered, but I feel like there may have been too much going on because it took almost 2 hours for an oil change. More

by ashleycassetta24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
November 03, 2022

Took awhile to get appointment. Great customer service from Jay and Josh. Keep me updated all the time. More

by Lindor502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
November 02, 2022

Service department is fast and convient for all my cars maintenance. Chance and the crew are top notch. More

by RMACHUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
November 02, 2022

Courteous service, Luis was excellent and detailed in his review of service. All was well done, and attended to nicely. Depaula always solid in service. More

by JDONATO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis, Ron Bissonette
November 02, 2022

Chance was excellent for 1st time visiting with this vehicle. Was hoping to have Tyler Hill complete service but was unavailable and whom ever completed service did a fine job More

by Hollywood29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance
October 31, 2022

Everyone was friendly and service was great! I was comfortable while I had to wait and the wait time wasn’t that long at all. More

by AliRaynor2189
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
October 30, 2022

Thanks to Luis Correa for his patience and professionalism. Excellent customer service and efficiency. Many thanks! More

by CAROL.LANZARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Correa
October 29, 2022

This dealership’s service stinks. They don’t call back & are impossible to get answers from. I will be sure to tell everyone I know not to use this dealer under any circumstances. More

by Kwolberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
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