DePaula Ford - Service Center

Very poor communication. Disappointed. Brought in for oil change. They put on anti theft lug nuts not requested plus kept all my lug nuts and the anti theft tool that was wit Disappointed. Brought in for oil change. They put on anti theft lug nuts not requested plus kept all my lug nuts and the anti theft tool that was with the car. Service guy said he would provide tool next time I’m in. Broke down and had to have vehicle towed in. Called every other day. Couldn’t get a straight answer. After 2 -1/2 weeks someone finally looked at it. I didn’t know that until I called again and they said a part is backordered and it could be another 2-7 days. My new sales manager called me back and said the car was ready. DePaula had my car for 3 full weeks and they only called me on the 21st day. More

My truck was returned without damage. All work was performed per the work order correctly. All work was performed per the work order correctly. More

Service was very helpful and answered my questions clearly! We will return. Thank You for your service! clearly! We will return. Thank You for your service! More

The staff are all very kind and helpful, especially Harold! He listened our issues patiently and offered his advice and help. Harold! He listened our issues patiently and offered his advice and help. More

Took us in without an appointment and got everything done. Completed the service in less time than anticipated done. Completed the service in less time than anticipated More

Excellent experience with no pressure to purchase suggested service items. Will definitely consider a future vehicle purchase from this dealership, when the pricing and availability become more reaso suggested service items. Will definitely consider a future vehicle purchase from this dealership, when the pricing and availability become more reasonable. More

Good overall but took much longer than expected. May have been short staffed that day May have been short staffed that day More

Ron Bissonette is the best he’s a total professional. Thanks for a great experience every time! Thanks for a great experience every time! More

Had detains done on my truck. The work was incomplete, as windows were not properly cleaned. Otherwise the work was pretty basic. The work was incomplete, as windows were not properly cleaned. Otherwise the work was pretty basic. More

Justin was outstanding and went out of his way to help me and make sure my car was perfect and make sure my car was perfect More