DePaula Ford - Service Center

My car was brought in for a water pump replacement. It took 3 months and 3 service managers. Got it back finally and the car had oil or some sort of fluid throughout the interior stained into the seats It took 3 months and 3 service managers. Got it back finally and the car had oil or some sort of fluid throughout the interior stained into the seats. From the day it's been back it's leaked fluids onto the driveway. Check engine light is back on. Bringing to a new Ford dealer. Terrible communication, and obviously wasn't fixed correctly. More

Chance was able to get my car in and fixed in a timely manner when I did not have an appointment. Very professional and courteous. Appreciate his efforts to have the car fixed quickly. manner when I did not have an appointment. Very professional and courteous. Appreciate his efforts to have the car fixed quickly. More

I went in early for my appointment and I was helped almost right away. I had a recall on my vehicle. The recall was taken care of professionally and I had a few other minor issues that were taken care almost right away. I had a recall on my vehicle. The recall was taken care of professionally and I had a few other minor issues that were taken care of that day. I stayed at the dealership to wait and had coffee. I also purchased a maintenance plan while I waited. They were all great. That was my first time there. I don't know anyone by name yet. Lovely place. More

Did not complete all services needed called the office no reason or explanation staff confused. reason or explanation staff confused. More

Service was terrible. Little to no communication and follow up. Couldn’t be more disappointed. Little to no communication and follow up. Couldn’t be more disappointed. More

Fast and friendly service, completed two tasks in one visit. Very helpful and accommodating at the maintenance garage and the body shop.You get a straight answer for all your questions. visit. Very helpful and accommodating at the maintenance garage and the body shop.You get a straight answer for all your questions. More

Always a pleasure to come in and be greeted in the service drive. The service department knows how to handle a customer and make them feel welcome. service drive. The service department knows how to handle a customer and make them feel welcome. More

Justin was fantastic. He got my car in that day Service fixed the issue that was caused by another dealership’s mistake, now I can drive my family around without worrying. He got my car in that day Service fixed the issue that was caused by another dealership’s mistake, now I can drive my family around without worrying. I truly appreciate their hard work and knowledge of the problem. A+ More

My time there was quick and painless. Fast friendly and orderly. I was very happy. And the vanilla cappuccino is delicious and free Fast friendly and orderly. I was very happy. And the vanilla cappuccino is delicious and free More