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DePaula Ford - Service Center

Albany, NY

4.6
2,712 Reviews
Call Service Center (518) 375-2163

2,713 Reviews of DePaula Ford - Service Center

Sort by
September 08, 2022

Everybody was professional and courteous the car was excepted on time and finish on time More

by Joscarry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2022 -

Joscarry responded

DePaula Ford Sep 8, 2022 Joscarry VERIFIED CUSTOMER Everybody was professional and courteous

Sep 08, 2022 -

Joscarry responded

DePaula Ford Sep 8, 2022 Joscarry VERIFIED CUSTOMER Everybody was professional and courteous

September 08, 2022

Very professional service. Timely and reasonable. Neat facility. Free coffee in the waiting area. Thank you! More

by joglenn45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
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September 07, 2022

Depaula has been great to work with. I would highly recommended Depaula to anyone looking for a new vehicle or even looking for somewhere to have regular work completed on their vehicle. More

by firechik882002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
Report | Print
September 07, 2022

Super convenient and friendly staff. Easy to make appointments and easy to get in and get out. More

by KDAMITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance
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September 04, 2022

Parts took several weeks and I had to stop in myself to see if part arrived! More

by TONYFLAWRENCE2
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : God Luck Lenny Bye
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Sep 05, 2022 -

TONYFLAWRENCE2 responded

Dr Rev Tail Light worked when brought in... not working now! Fourth in person service require to correct and pass inspection.

September 04, 2022

Very nice staff they took time to tell me about everything thing that was going to be done to my vehicle… More

by Cgraham040
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim
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September 04, 2022

Good service department, treat people like real people and I travel the 20 minutes to service my vehicle instead of 5 minutes to my local dealer More

by WHOCH62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
Report | Print
September 04, 2022

Very bad. High cost repair without being consulted. Called many times for explanation and was never called back. More

by JK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Bissonette
Report | Print
September 03, 2022

Long time for service parts to arrive. ..1+ months first time and 2.5 weeks and counting the second time. If replacement parts are not required, service is good. More

by BGEMBINSKI0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
Report | Print
September 03, 2022

I couldn’t be happier with the friendly level of service I received from Ron! More

by TM2DIVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Halse
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