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DePaula Ford - Service Center

Albany, NY

4.6
2,766 Reviews

2,766 Reviews of DePaula Ford - Service Center

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August 24, 2022

Great service,on time The members of the service dept. Justin, Chance ---very easy to work with More

by MCARPE2767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2022

Service is great but the prices Re high. $380.- to replace a key?. My brakes were done but they only did the rear?. I don’t understnd that. The front brakes usually need replacing first. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2022

Staff are courteous, pleasant and knowledgeable. Provided me ride home and to pick up my vehicle on time. More

by Leelarao2002
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Harold Parker
August 24, 2022

They were courteous very helpful patient and the only thing the drawback is it took longer than what they said but that was all good thank you More

by Dmctripper
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2022

Had a very bad experience. Never got called about my car or given any information, had my car for 8 days for a simple check engine light and inspection More

by Bold64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Blackman
August 22, 2022

Very pleased with the work that the portal for collision Center did excellent job man they detailed my car when I got it back I look like a brand new cars thank you so much More

by jwilsonlewis54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Person I made is not up there as a selection
August 22, 2022

Excellent customer service, Crystal Blackman in service is the best to work with. I recommend everyone that I know to the dealership More

by TRACYWILHELM07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
August 22, 2022

Friendly courteous atmosphere. Kept apprised of what was needed and work performed. Would highly recommend. More

by mardonm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
August 21, 2022

E-X-C-E-P-T-I-O-N-A-L service, prompt, dependable, thorough. Highly recommended! More

by NonnieStace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold A. Parker, Ron Bissonette
August 20, 2022

The service was prompt at arrival. Auto was ready on time. Checkout was pleasant and uneventful, as you would hope for. I keep coming back because of this. More

by DBCOHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
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