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DePaula Ford - Service Center

Albany, NY

4.6
2,708 Reviews

2,708 Reviews of DePaula Ford - Service Center

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October 13, 2021

Charged me for work that was never completed. Tires were not rotated nor was air pressure adjusted. More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Blackman
October 13, 2021

Very nice, kind and professional people. Was a good experience. Didn’t have to wait too long. More

by Dolll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2021

1of2 Problems i brought truck in for is still there. Very upset to be stuck in a vehicle i paid a lot of money for and only couple years old but sounds like 10 year old vehicle. Not what i was promised when More

by MIKE
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2021

Crystal was excellent including the gentleman that hands the loaner car. I will be in this week to order my 2022 Bronco! More

by DENNISR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
October 09, 2021

The express service was excellent. I had a flat tire that needed to be replaced from hitting a pot hole. It was not a ford vehicle but they still fixed my issue. Replaced my tired and got me on my way sooner More

by Halfrican7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Kevin, Crystal Blackman
October 08, 2021

Quick, efficient, friendly. In at scheduled time, work completed early. Second Mazda serviced at DePaula. More

by jrunfola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
New person in on a tryout. Coaches lacrosse At Colonies. Maximum stars
October 08, 2021

The service at DePaula Ford was fast, courteous and professional. I would highly recommend them. More

by MattA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
October 07, 2021

Very professional. All of the work was completed quickly, accurately, and at a fair cost More

by dust_23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
October 07, 2021

Excellent service. Very courteous and professional. The technician took his time explaining exactly what was wrong and how long it would take to repair it. More

by nanidono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
October 06, 2021

Very willing to please and accommodate customers. And friendly service Very informative about my vehicle More

by Borg_3911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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