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2,705 Reviews of DePaula Ford - Service Center
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October 10, 2019
They did what they said and in the time that they said👍👏 It was an oil change and inspection of the Vehicle plus tire rotation was greatly appreciated. Lenny was polite and professional said👍👏 It was an oil change and inspection of the Vehicle plus tire rotation was greatly appreciated. Lenny was polite and professional More
by CMax
Employees Worked With
Lenny Farnam
October 08, 2019
My first visit to DePaula Ford gets an A+ Disclaimer - I did not purchase my 2017 F250 from DePaula. I had purchased the truck used from another dealership. When I had an issue with squealing Disclaimer - I did not purchase my 2017 F250 from DePaula. I had purchased the truck used from another dealership. When I had an issue with squealing brakes on the truck with 20,200 miles on it I took it to Mavis who specializes in tires and minor repairs, a place more convenient to my home. Big mistake! Although told the squealing was quite certainly in the rear wheels, they said no, the problem was with the front brake pads and replaced them. One mile from Mavis the squealing continued. After two more trips to Mavis things were no better. I contacted Dennis Walters, service director at DePaula Ford, who I had dealt with for many years at DePaula Chevy for my many Tahoes. Dennis hooked me up with Fran McGivern in the truck service dept. Fran put my truck in the very capable hands of mechanic Howard Petell. Knowledge and experience of this crew paid off. Hand brake was the issue, diagnosed and taken care of in one hour while my wife and I enjoyed coffee and treats in the lounge. Lesson learned! Thank you and kudos to DePaula’ Dennis, Fran, and Howard. A+ to all. More
by Rich
Employees Worked With
Dennis Walters, Fran McGivern, Howard Petell
October 07, 2019
I have been to many dealerships before and will never use anyone else going forward. Best experience I have ever had with a dealership. The were more than helpful and understanding not only when I dropped my anyone else going forward. Best experience I have ever had with a dealership. The were more than helpful and understanding not only when I dropped my vehicle off but more importantly when I arrived to pick it back up. They didn’t charge outrageous diag fees for things that may have taken minutes to diagnose and made sure they vested time into the actual issues. Previous dealer stated there was no issue even with noises present then charged a fee. I received a text shortly after my appointment time from Billy exactly when he said he was going to with an update and expected completion time. More
by Rfisher
Employees Worked With
Billy Pine
October 04, 2019
Very pleased with DePaula Ford's service The dealer (Lazare) in Albany, NY from which I bought my 2013 Lincoln MKZ Hybrid closed its doors two months after I bought the car. I decided to tak The dealer (Lazare) in Albany, NY from which I bought my 2013 Lincoln MKZ Hybrid closed its doors two months after I bought the car. I decided to take my Lincoln to Orange Motors, later purchased by De Paula, for routine service. I have been very satisfied with the people at DePaula. I have had all routine service done there, as well as buying tires and other parts for the car. I can highly recommend DePaula Ford. More
by Lincoln MKZ
Employees Worked With
Danny Mojica
October 03, 2019
Service Recently had my vehicle in for routine maintenance plus some add ons. I was completely satisfied with the completed job. When I had questions they we Recently had my vehicle in for routine maintenance plus some add ons. I was completely satisfied with the completed job. When I had questions they were answered in a way that I could understand. More
by Marge
Employees Worked With
Francis M
October 03, 2019
Honesty Len is always up front when it comes to dealing with issues. Explanations are always clear and concise. My go to service rep for my Mustang. Len is always up front when it comes to dealing with issues. Explanations are always clear and concise. My go to service rep for my Mustang. More
by Kens44
Employees Worked With
Lenny in Service.
October 01, 2019
Service was impeccable, advisor Billy Pine was genuinely helpful. It’s always nice to feel respected and treated fairly. Thank You for an easy service visit. helpful. It’s always nice to feel respected and treated fairly. Thank You for an easy service visit. More
by Tracy Brown
Employees Worked With
Billy Pine
September 28, 2019
Great service Had a great service experience. Service advisor was friendly and courteous. Definitely recommend this dealership! The car was clean and parked in a co Had a great service experience. Service advisor was friendly and courteous. Definitely recommend this dealership! The car was clean and parked in a convenient location when I arrived to pick up. More
by RaidernanFrank
Employees Worked With
September 28, 2019
Transmission Service Had an issue with my transmission and Danny got me right into the garage, ran a diagnostic, and then completed estimate repairs - and the final bill w Had an issue with my transmission and Danny got me right into the garage, ran a diagnostic, and then completed estimate repairs - and the final bill was $40.00 less than the estimate !!! How's that for service !!! I'd say OUTSTANDING !! More
by Gerry
Employees Worked With
Anthony Napolitano, Danny Mojica
September 25, 2019
Extremely responsive Service Team I had an appointment for 9/23/2019, however I had an issue with low tire pressure. I called Lenny in Ford Service, and he was able to fit me in to acc I had an appointment for 9/23/2019, however I had an issue with low tire pressure. I called Lenny in Ford Service, and he was able to fit me in to accomplish a recall, minor repair work and a set of tires and NYS inspection done on Saturday. I appreciate the consideration as I roeciously used Orange Ford for fifteen years, first with a. Mazda and Ford Family since 2004. a decade and subsequently left to Metro Ford. They were a work convenience, yet much better service than Orange. I am extremely pleased with the DePaula Service as it is closest to home. I have been extended rental vehicle courtesy when a repair couldn’t be completed in one day. Thanks so mich! More
by Nyaki702
Employees Worked With
Lenny Farnham
