DePaula Ford - Service Center

Fast and Friendly Staff Thank You for servicing my Ford Fusion so fast. Your Staff at DE Paula Ford was Friendly and Courteous on my last service appointment. My car was co Thank You for servicing my Ford Fusion so fast. Your Staff at DE Paula Ford was Friendly and Courteous on my last service appointment. My car was completed satisfactorily serviced as requested. Joshua Brogue assisted on setting up my car , even though I did not meet or speak with Robert Sheroka, my car was returned in a timely fashion and clean just as I left it. Thank You. Loretta More

Great Customer Experience DePaula provides an incredible customer experience. They exceeded my expectations. Single best automotive experience of my life. Thank you Josh Brouge DePaula provides an incredible customer experience. They exceeded my expectations. Single best automotive experience of my life. Thank you Josh Brouge for providing an excellent experience. More

Service at Depaula on 10/15/2019 Service Advisor Daniel was very professional and had me in and out within one hour. Asked to have tire pressure checked and Daniel made sure this se Service Advisor Daniel was very professional and had me in and out within one hour. Asked to have tire pressure checked and Daniel made sure this service took place. Very good first service on my new Explorer. Will return again in the spring of 2020. More

Good experience I dropped my truck off for service and I was pretty impressed. The associate at the desk was nice and accommodating and made the process easy. I was a I dropped my truck off for service and I was pretty impressed. The associate at the desk was nice and accommodating and made the process easy. I was able to drop my truck off early and was told by the associate to drive it right into the building because it was raining. I received a status update within reasonable time and the service was completed to my liking. I purchased my truck from this dealership and also had a great experience. I will continue to go back in the future. More

Great Service Team! I brought my Jeep Commander in to have shocks put on. They gave me a time when it should be done and Josh kept me updated thru the process. Dennis and I brought my Jeep Commander in to have shocks put on. They gave me a time when it should be done and Josh kept me updated thru the process. Dennis and his team always give us the best service. More

They did what they said and in the time that they said👍👏 It was an oil change and inspection of the Vehicle plus tire rotation was greatly appreciated. Lenny was polite and professional said👍👏 It was an oil change and inspection of the Vehicle plus tire rotation was greatly appreciated. Lenny was polite and professional More

My first visit to DePaula Ford gets an A+ Disclaimer - I did not purchase my 2017 F250 from DePaula. I had purchased the truck used from another dealership. When I had an issue with squealing Disclaimer - I did not purchase my 2017 F250 from DePaula. I had purchased the truck used from another dealership. When I had an issue with squealing brakes on the truck with 20,200 miles on it I took it to Mavis who specializes in tires and minor repairs, a place more convenient to my home. Big mistake! Although told the squealing was quite certainly in the rear wheels, they said no, the problem was with the front brake pads and replaced them. One mile from Mavis the squealing continued. After two more trips to Mavis things were no better. I contacted Dennis Walters, service director at DePaula Ford, who I had dealt with for many years at DePaula Chevy for my many Tahoes. Dennis hooked me up with Fran McGivern in the truck service dept. Fran put my truck in the very capable hands of mechanic Howard Petell. Knowledge and experience of this crew paid off. Hand brake was the issue, diagnosed and taken care of in one hour while my wife and I enjoyed coffee and treats in the lounge. Lesson learned! Thank you and kudos to DePaula’ Dennis, Fran, and Howard. A+ to all. More

I have been to many dealerships before and will never use anyone else going forward. Best experience I have ever had with a dealership. The were more than helpful and understanding not only when I dropped my anyone else going forward. Best experience I have ever had with a dealership. The were more than helpful and understanding not only when I dropped my vehicle off but more importantly when I arrived to pick it back up. They didn’t charge outrageous diag fees for things that may have taken minutes to diagnose and made sure they vested time into the actual issues. Previous dealer stated there was no issue even with noises present then charged a fee. I received a text shortly after my appointment time from Billy exactly when he said he was going to with an update and expected completion time. More