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DePaula Mazda - Service Center

Albany, NY

4.7
597 Reviews

597 Reviews of DePaula Mazda - Service Center

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July 20, 2025

Everyone there was extremely efficient and helpful and friendly. I was very impressed and I will not be going back to dealer I went to before. Thank you for your service!!! More

by Lizzie921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
July 19, 2025

Service completed quickly My car was serviced efficiently even with some added work Key fob was asleep and learned how to wake it More

by Gina
Recommend Dealer
Yes
July 17, 2025

Personable Helpful and liked the video they sent of the car while tech was working on the inspection More

by Jjsavastio19
Recommend Dealer
Yes
Employees Worked With
Lisa
July 14, 2025

Very pleasant and helpful service department willing to go beyond the norm to please the customer. More

by cb719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Duncan was exceptional to deal with
July 12, 2025

A very pleasant experience. Dan is professional, courteous, and friendly. The loaner car really helped me getting around work while car was being fixed More

by lilirui26
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Christopher
July 11, 2025

Very professional, efficient, customer centric team. The communication was clear, the video made me feel like I was in the shop. More

by CX5-owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service- Lisa Dugan, 5 stars
July 05, 2025

I arrived much earlier than my appointment time and even though they were very busy, they got my car in and serviced much earlier than I expected. It was wonderful! More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan, Brian and Daury in the service department.
July 04, 2025

Great service in a timely manner. DePaula’s the best hands down! Thank you guys! More

by jakekownack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
July 03, 2025

The service department at Depaula Mazda is the best I have ever dealt with. Would recommend them 100% More

by Nyspp365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian service manager and Lisa service rep both rate excellent
June 30, 2025

I have been to multiple Mazda dealerships over many years of owning Mazda’s and moving and this was by far my best experience. The staff in the service center were great, kind, communicative and very helpful More

by Smcoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lomnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Christopher
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