DePaula Mazda - Service Center

Both were kind and professional. Brian went above and beyond to accommodate my schedule when one of the recalls had not gone through during my original appointment the day before. Co Brian went above and beyond to accommodate my schedule when one of the recalls had not gone through during my original appointment the day before. Coming to pick up my car and provide a loaner was greatly appreciated! Having dealt with other car dealerships in the past, I know it is rare to find this level of thoughtfulness and dedication. It was a very positive experience! It is clear that they are committed to making the process as smooth and stress free as possible. I can tell that good customer service is a priority! More

It was great but even though I mentioned what I wanted in my early online request, They didn't have the part on hand. I had to come back two days later for the part I requested in my online request my early online request, They didn't have the part on hand. I had to come back two days later for the part I requested in my online request More

Once they got the part the repair was quick and well done. The text came quickly done. The text came quickly More

The staff at DePaula are helpful , they seem to work well together and offer a kind of, caring experience , making one feel like their business matters to everyone at the company , I truly appreciate the sta together and offer a kind of, caring experience , making one feel like their business matters to everyone at the company , I truly appreciate the staff ! The lady who answers the phone when you call could be a little more friendly or at least sound like she likes her job , I do not mean to be rude but ... we love DePaulas service !! Thank you More

The service center team is outstanding . The customer service is one of the best at any Mazda dealership we have been to . They treat you like your business matters , the communication along The customer service is one of the best at any Mazda dealership we have been to . They treat you like your business matters , the communication along the way when our Mazda has been in for repair is 5 star . We drive 1.5 hours past our local dealership for the DePaula service ! Thank you for being a caring and honest service center we truly appreciate you . More

I was in for routine service, the service rep was excellent, and I was on my way in just over an hour. excellent, and I was on my way in just over an hour. More

Took car for service, reps were very professional and timely. Meet with sales person (Jeff ) and will probably get a new vehicle this week. timely. Meet with sales person (Jeff ) and will probably get a new vehicle this week. More

Met my needs. Gave me a loaner while the work was being done. Always friendly. Gave me a loaner while the work was being done. Always friendly. More

Service was prompt finished as promised. Super nice staff in the service department. Will continue to use Super nice staff in the service department. Will continue to use More

Technician never reset my speedometers mileage indicator Screen still shows I need service!! Not satisfied Screen still shows I need service!! Not satisfied More