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DePaula Mazda - Service Center

Albany, NY

4.7
581 Reviews

581 Reviews of DePaula Mazda - Service Center

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June 07, 2025

Good customer service. Hooked me up with somethings and took care of my recall fast. More

by zinkiewiczd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
June 07, 2025

Everyone here is friendly and professional and get stuff done while making the customer feel comfortable and confident about the process. Lisa is an extra special service liaison. More

by Susan.c.mahar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
June 05, 2025

Dan kept my informed on the process of my repair and the repair was completed as promised. More

by PINKROOM5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Christopher
June 03, 2025

Very friendly and efficient service. Will definitely come back again in the fy for my service needs More

by lpl914
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in service
June 03, 2025

Brian and his staff are all great. Kudos to the service section staff, they are doing an excellent job More

by THEDICTATOR7860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
May 30, 2025

Dan and Lisa is the service department we’re amazing. DePaula Mazda has the best service department hands down. The reason I have dealership loyalty is because of the service department. More

by KEVINY2KYME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Christopher, Lisa Dugan
May 30, 2025

Service was timely and courteous, I was checked on for approval of filters replacement, on my way in a very reasonable time. More

by Mneitzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Burnett
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Technician was thorough and educational in his inspection video. I was able to have a decent understanding of what to expect during the appointment based off of that. More

by gemau04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember I’m sorry.
May 29, 2025

They don’t know what their own warranties cover, they suggested I called to find out myself. More

by rubytrejo31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan-service department
May 29, 2025

It was very over priced Lisa is irreplaceable. She went above and beyond assisting me. She advised me of the discount on the 4th tire, on-line coupon, a loaner and finance plan. I’d go back to More

by ANNE.OCONNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Burnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
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