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DePaula Mazda - Service Center

Albany, NY

4.7
605 Reviews

605 Reviews of DePaula Mazda - Service Center

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December 29, 2024

Great customer service, they don't try to up sell anything. Clean comfortable waiting area. More

by HALFOLMSBEE@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Holt
December 26, 2024

Movie report is good enough. Waiting time was slightly longer than expected. And I also expected to fix navigation booting slow issues. More

by Water
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Jenkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jamil Karimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2024

Every time I go in the staff is friendly. They don’t try to upsell me additional services and have really helped me whenever I have been in a pinch. More

by Puja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
December 22, 2024

The people that work at this dealership they are very professional. Helped you to get in and out in a timely manner. And they always greet you with a smile. Happy holidays see you guys soon More

by WENDELLION74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Holt
December 22, 2024

Clean and bright facility. Courteous and professional staffs. Good care of my Miata. I’m pleased. More

by TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daury Ceverino ⭐️⭐️⭐️⭐️⭐️
December 20, 2024

DePaula Mazda is a best place where I got highest service. All the employees are very helpful and try their best to help the customers. More

by Online.jakir.cou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Arvilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Holt
December 19, 2024

Great service and experience tech. customer service was wonderful I'm very happy with everything they offer. More

by josephgoldson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
December 17, 2024

Good service desk, estimates, service videos, waiting areas, and loaners when takes longer than expected. More

by EDWARD.ANNA57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dairy, & previously Lisa @ service desk - didn't catch name of parts estimate giver in call previous to bringing in the car.
December 14, 2024

Your employees at your new Mazda dealership are the reason I return for servicing my 2019 CX-3. Lisa Dugan, Service Rep, is an asset to this center as well as other Service Reps, Service Advisors, Tech More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan, Front Desk Reps, Service Advisors, Techs who addicted me on Tuesday. 12/19/2024., Jacob Holt
December 13, 2024

Thank you for service . It was a good timing to check car. I can now confidently drive during this season. More

by makoto.ueda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
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