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DePaula Mazda - Service Center

Albany, NY

4.7
553 Reviews

553 Reviews of DePaula Mazda - Service Center

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July 05, 2024

Staff was good and friendly. And office is clean so, I can wait there comfortable . More

by kei.date
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
July 04, 2024

I understand that new car dealerships use their service department as a profit center, and the efforts to add to the cost of my oil change were soft, so I’m not complaining for trying. Changing air and ca More

by taubk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service reps deserve five stars. , Bill Varrone, Jacob Holt
June 25, 2024

I owned my car before they separated from DePaula Ford. So my only experience with them is through their service department. Lisa Dugan (my service advisor) is excellent. As long as they have her, I'll kee More

by FROBT61813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan, Service Department
June 24, 2024

1) The drink bar did not have ice, then I could not drink iced coffee. More

by fumio.nakamura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney, Jacob Holt
June 24, 2024

The staff was great! The car was done at the recommended time. Highly recommend this place. More

by annaabbruzzese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
June 23, 2024

Good as always. Took all my Mazdas here from my Mazdaspeed6 to my new CX5 Turbo More

by Malik browning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
June 21, 2024

I had an 8am appointment and was told the service only takes an hour. At 4:00 my car still wasn't done. Carseats were removed from my car without checking with me first. Back windows with child window sha More

by MichelleCarbonelli
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Catherine - she was a great driver.
June 21, 2024

Professional. ..helpful answered all questions..fast service ..very polite..clean waiting rooms ...nice video by tech More

by jda72oll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney, Jacob Holt
June 19, 2024

Wonderful experience. I was in and out with my oil change in under an hour. The team was super friendly and went above and beyond to make sure I was taken care of while I More

by Carter Quick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reilly
June 16, 2024

Good Service, well explained, personable and efficient. Nice waiting area. Kept informed throughout with video and explanations. More

by RKELLY17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney, Jacob Holt
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