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DePaula Mazda - Service Center

Albany, NY

4.7
553 Reviews

553 Reviews of DePaula Mazda - Service Center

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June 16, 2024

Quick service on recall notice service. Nice new facility that is very impressive and functional. More

by DANSHANNON64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
June 15, 2024

All went well with my recent oil change and tire rotation service at Mazda. Every one was very nice. I am, however, awaiting a part for my vehicle (fin antenna), and as of yet have not heard from the dealers More

by TeenaP326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
June 10, 2024

They are quick, polite, respectful, and knowledgeable. I really appreciate how communicative they are and love the video inspections. More

by paulnelsonnyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Cassella
June 10, 2024

Excellent service of CX 5 and owner. Highly recommend DePaula Mazda. Receptionist and sales staff are great! More

by vlyfarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Arvilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Sweeney
June 09, 2024

When repair took longer than expected, they provided a loaner car (without my asking) and delivered my vehicle to my home the next morning. I appreciate that they found a problem with their work and resol More

by DAVEQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
June 08, 2024

The staff was wonderful and met me befor I even entered the garage door what was a wonderful surprise. The servis was fairly quick and timely.the video was a wonderful tuch and shows they care. They explai More

by sebass2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Arvilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

The staff was very professional. The waiting area was well apportioned. Very satisfied with service.. More

by dg9901oc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
June 08, 2024

The service department is great. Brian and Lisa both greeted me upon arrival. Oil change was completed without issue and was done in a timely manner. More

by slthrane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa in Service
June 05, 2024

All went very well, from the moment I walked in until I left...thank you More

by nliuzzi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney, Jacob Holt
June 03, 2024

I'm suspecting if the tire really needs to be replaced or not. If you showed the damage on the tire delailed, it would be much better. At least you should show me it directly not on the monitor. More

by shuichi.miyata
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney, Jacob Holt
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