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DePaula Mazda - Service Center

Albany, NY

4.7
566 Reviews

566 Reviews of DePaula Mazda - Service Center

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June 08, 2024

The service department is great. Brian and Lisa both greeted me upon arrival. Oil change was completed without issue and was done in a timely manner. More

by slthrane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa in Service
June 05, 2024

All went very well, from the moment I walked in until I left...thank you More

by nliuzzi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney, Jacob Holt
June 03, 2024

I'm suspecting if the tire really needs to be replaced or not. If you showed the damage on the tire delailed, it would be much better. At least you should show me it directly not on the monitor. More

by shuichi.miyata
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney, Jacob Holt
June 03, 2024

My service was simple and straight to the point but I did have a warranty issue which has been reported several times but was still a able to be resolved due to there being no since of any issues when mechan More

by joseph.kazalski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney, Jacob Holt
June 03, 2024

Wait time is little longer even for small repairs. Like oil change or service due appointments. More

by jagathgkumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
June 02, 2024

Quite helpful. I don't know much about cars .mainly...driving it and it needs gas the dealership was very informative and detailed More

by CATHERINEHOWARD75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Cassella, Jim Sweeney, Jacob Holt
June 02, 2024

Compared to my last experience at Cooley Mazda, this was great. Honest, straightforward and easy to deal with. Todd was very professional. More

by erik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tarrah Plant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lomnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Restino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Brandt was great , Dan Furman, Stephanie Cassella, Jim Sweeney, Jacob Holt
May 31, 2024

Very Nice and knowledgeable Staff. Fast and excellent Service. Will come back for sure next time. More

by esfrancisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zak Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Miclette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Cassella, Jim Sweeney
May 31, 2024

Fast and great service for 5000 mile service. I remember Jim took care of my service and helped a lot. More

by Tets Yamasaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney, Jacob Holt
May 28, 2024

Depaula Mazdas service department is terrible. The service manager is rude and dismissive. I purchased my brand new cx5 signature in March of 2022. I have had intermittent electrical issues with More

by donna.egdorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know their names
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