DePaula Mazda - Service Center

Depaula Mazdas service department is terrible. The service manager is rude and dismissive. I purchased my brand new cx5 signature in March of 2022. I have had intermittent electrical issues with The service manager is rude and dismissive. I purchased my brand new cx5 signature in March of 2022. I have had intermittent electrical issues with my car since the day I purchased it. Intermittent are hard to find and now I am going to be stuck with this lemon of a car. They kept my car a week last August and changed a clock spring. In July of 2023 I the car was telling me the ignition was on but no matter what I did I could not get it to go off. By the morning the car had to be towed to the dealer and had to have a new battery. This is not a comforting feeling to purchase a new car and have all these issues. I would think that the service people with have compassion rather than being dismissive. He knows I have had many issues and am not happy with this car. In December at about 27000 miles when I went in for an oil change I was told I needed new tires, front brakes and rotors and an air filter, cabin filter and brake fluid flush. The estimate was over 2 thousand dollars. They actually comp the tires because this was the third set in less than 2 years. They said they did a wheel alignment. I had the air filter and cabin filter and front brake pads changed by my husband who is certified to do a brake job. . I actually took the car to another dealer and they said it should not be wearing like it is. They will watch the tire wear when I return in a few months. This is the only car in 45 yrs that I have had to replace tires this often. When I went in to the dealer in May to get the car inspected and have an oil change. They changed the oil and told me I need an air filter which was changed about 4 months ago. They told me I need brake fluid flushed which based on the Mazda recommendation shouldn’t be for another 20 or 30000 miles. They failed the inspection due to Mazda rotors delaminating at 32000 miles. I had my front brakes changed in January and the rotors were good. Then in May they failed the inspection because they said my rotors delaminated and I also needed back brakes and rotors. My mechanic said I didn’t need back brakes yet but I changed them anyway because I already purchased them. I again did not need rotors but your service department wanted me to pay 1398.00 for new brakes and rotors. I do not feel a customer should be given an estimate for over a thousand dollars at every oil change. I feel rotors should be warranted because they delaminated , that’s a fault of the metal . They did not wear out. I can go on and on. I requested assistance from Mazda corporate and i am awaiting a response. I also purchased a maintenance package when I bought the car. The women I believe her Anne is Stephanie told be the package covers all oil changes for 2 yrs after the first oil change and they told me that the maintenance package had another year but no more oil changes or tire rotations because I had my 4 oil changes. More

Excellent service and customer care all the time, would totally recommend anyone in this area to visit totally recommend anyone in this area to visit More

Great experience. I’ll be going back for my next service. Professional, kind and thorough I’ll be going back for my next service. Professional, kind and thorough More

Thank you for the great support and helpful staff. I think the good quality sa same to Japan. I think the good quality sa same to Japan. More

The service was quick easy and enjoyable they were kind and generous very courteous recommended to anyone and generous very courteous recommended to anyone More

Excellent customer service! Friendly, engaging, knowledgeable, caring, I felt very comfortable that my CX9 Maazda concerns were met and they were fair and not trying to overchar Friendly, engaging, knowledgeable, caring, I felt very comfortable that my CX9 Maazda concerns were met and they were fair and not trying to overcharge me. I highly recommend! More

Great service, friendly efficient staff Great service friendly efficient staff Great service friendly efficient staff friendly efficient staff Great service friendly efficient staff More

I’m pleased with you guys shot out to Lisa from service department she always help me 🫶 department she always help me 🫶 More

Was checked in right away by Brian W for my inspection and was finished and on my way home in less than an hour. and was finished and on my way home in less than an hour. More

The service area was very busy and was I treated professionally and courteously. The service to my car was fully explained to me and was done timely. professionally and courteously. The service to my car was fully explained to me and was done timely. More