DePaula Mazda - Service Center

Lisa and Jim are so great to deal with! Love the ability to drop my car off and receive a ride to work with friendly drivers! Great service and communication on what’s happening with my car Love the ability to drop my car off and receive a ride to work with friendly drivers! Great service and communication on what’s happening with my car! More

Timely. Friendly. Informative. Honest. Gives confidence in Mazda. No pushy upsells. Convenient. Value. Will go back. Oh sorry, thought 15 was the maximum! Friendly. Informative. Honest. Gives confidence in Mazda. No pushy upsells. Convenient. Value. Will go back. Oh sorry, thought 15 was the maximum! I could break the above into bullets, but I'll try for a summary. I'm very pleased that Mazda has a dedicated dealership. It was very cool to be around other customers who also chose wisely with their vehicle choices. The dealership is calm, clean, modern, and feels extremely lux, just like Mazda itself. I just rolled up to the service bay at my scheduled time and rolled in and they took it from there after a brief consultation. No searching for the service department. No feeling like a cattle call. I was able to walk to lunch nearby and know that I would be alerted with a video inspection report when my vehicle was near ready. There is the option to text back, but there was nothing wrong or unexpected with my 2018 CX-5. On the confidence and informative side, I'm appreciative that they gave me specific percentages of wear for my brakes. That was a question I had expressed, but is part of the normal overview. I've never felt so proud to own a Mazda as I do now. I was sold on the product, but now the Capital District has the venue to help make me a lifer. More

Great service and communication throughout the appointment. Staff was friendly and helpful. Your store and service is best in the area appointment. Staff was friendly and helpful. Your store and service is best in the area More

Bill and Frank were very helpful, considerate, and charismatic! They helped me find the perfect car that I’m happy with! charismatic! They helped me find the perfect car that I’m happy with! More

The people were nice, I felt they were trust worthy which is to me very important when getting your car serviced is to me very important when getting your car serviced More

Everything went well. The car inspection was very helpful. You know for sure the car is taken care of. Thank you. The car inspection was very helpful. You know for sure the car is taken care of. Thank you. More

The service and communication were excellent. The only drawback is they are also very expensive, as you might expect from a dealership. The only drawback is they are also very expensive, as you might expect from a dealership. More

Picked up the car and within 5 miles the 'check engine' light was on, it was sputtering and running poorly. Brought it back and it turns out the car wasn't test driven to get the remainder of the fuel inje light was on, it was sputtering and running poorly. Brought it back and it turns out the car wasn't test driven to get the remainder of the fuel injector cleaning solution out of the fuel lines. This is the reason for the grade I gave on the 'quality of work' metric. Also, I would recommend the service center with caveats as to what happened. VERY disappointing. More

They did what they were suppose to do in the amount of time they promised time they promised More

Labor rate is absolutely out of control. Way too expensive. Only ideal for warranty work. Way too expensive. Only ideal for warranty work. More