DePaula Mazda - Service Center
Albany, NY
581 Reviews of DePaula Mazda - Service Center
I know they are trying but frustrating when problem with your BRAND NEW car purchased 8 months a go, is NOT fixed after 3 visits (with service people telling me there's no problem each time) and you go on t your BRAND NEW car purchased 8 months a go, is NOT fixed after 3 visits (with service people telling me there's no problem each time) and you go on the road trip minimum 200 miles away from home, and you get to have MULTIPLE experience of wonderful MAZDA roadside assistance call that takes minimum of 3 to 4 Hours to just to get someone each time. I Would really like them to experience being stuck out in the cold for 3 hours waiting for roadside assistance and then tell themselves "there's no problem with the car". More
2nd time going in for a faulty tire purchased from them in 6 months. Had no care as to why this was happening to me or to reassure me that the other tires were fine in 6 months. Had no care as to why this was happening to me or to reassure me that the other tires were fine More
Good Service. Lisa has a great crew working with her. All very friendly and helpful. Only complaint is that when you make an appointment to stay, the wait time is Lisa has a great crew working with her. All very friendly and helpful. Only complaint is that when you make an appointment to stay, the wait time is always too long. The people that wait and made an appointment should have a higher priority. More
Timely, didn't try to up sell. Love the video inspection. Maybe charge a reasonable price for filters. $80.00 for a $15.00 filter is a little much. Love the video inspection. Maybe charge a reasonable price for filters. $80.00 for a $15.00 filter is a little much. More
New facility. Professional staff. Trust the mechanics work due to level of training and experience. My only gripe is some work seems excessively expensive. Hourly Professional staff. Trust the mechanics work due to level of training and experience. My only gripe is some work seems excessively expensive. Hourly rates were not posted. Paid $288 for labor to replace 4 spark plugs. More