DePaula Mazda - Service Center

Easy check in process and clerks at the desk were informative and helpful. Service agent was communicative and did great work. informative and helpful. Service agent was communicative and did great work. More

Excellent Lisa was very accommodating and mechanic was very thorough in explaining what needs to be done. Drivers were very helpful very thorough in explaining what needs to be done. Drivers were very helpful More

Great customer service the minute I walked into the door, pulled my car in, mechanic sent me a video of the work being done, which I appreciate was out the door within an hour pulled my car in, mechanic sent me a video of the work being done, which I appreciate was out the door within an hour More

New, clean and polite. I was called the day I dropped off and work was going to be delayed an additional day for parts to come in. The following day I called around 3:30 in I was called the day I dropped off and work was going to be delayed an additional day for parts to come in. The following day I called around 3:30 in the afternoon to check up on my car and was told that a part didn’t come in and my car would be there until Tuesday (it was a holiday weekend). When I asked if I could pick my car up for the weekend I was told the calipers were already off and it had to stay. A service vehicle was offered the first day which I declined since it was only going to be a few hours. When I asked for a vehicle for the weekend, I was told they were all out. More

Great services and good people Clean facility with Internet access and free coffee/hot chocolate/water Comfortable waiting are Internet access and free coffee/hot chocolate/water Comfortable waiting are More

Repairs done to the car were NOT listed on the repair bill! I try to talk to the service manager that was there at the time and was told by the service writer he was busy moving cars and was not availabl bill! I try to talk to the service manager that was there at the time and was told by the service writer he was busy moving cars and was not available, I am not happy with Mazda! More

friendly, responsive to my requests. service done in less than one hour great wifi in waiting area service done in less than one hour great wifi in waiting area More

The worst experience I ever had at any dealership. Unprofessional. They could not answer any of my concerns about the problems was having with the vehicle. I was left with an unresolved vehicle, no ex Unprofessional. They could not answer any of my concerns about the problems was having with the vehicle. I was left with an unresolved vehicle, no explanations. More

Excellent and quick service Can't Went for a oil change and only had to wait only an hour and only had to wait only an hour More

Oil change and inspection Very friendly, accommodating and didn't take longer than I expected Good hot chocolate and didn't take longer than I expected Good hot chocolate More