DePaula Mazda - Service Center

I know they are trying but frustrating when problem with your BRAND NEW car purchased 8 months a go, is NOT fixed after 3 visits (with service people telling me there's no problem each time) and you go on t your BRAND NEW car purchased 8 months a go, is NOT fixed after 3 visits (with service people telling me there's no problem each time) and you go on the road trip minimum 200 miles away from home, and you get to have MULTIPLE experience of wonderful MAZDA roadside assistance call that takes minimum of 3 to 4 Hours to just to get someone each time. I Would really like them to experience being stuck out in the cold for 3 hours waiting for roadside assistance and then tell themselves "there's no problem with the car". More

2nd time going in for a faulty tire purchased from them in 6 months. Had no care as to why this was happening to me or to reassure me that the other tires were fine in 6 months. Had no care as to why this was happening to me or to reassure me that the other tires were fine More

Good communication but must after the service my phone would not connect. Took 20 minutes to resolve the issue would not connect. Took 20 minutes to resolve the issue More

Perfect Don't need to. That's it. The service department and writer. Was perfect Clean and friendly That's it. The service department and writer. Was perfect Clean and friendly More

Good Service. Lisa has a great crew working with her. All very friendly and helpful. Only complaint is that when you make an appointment to stay, the wait time is Lisa has a great crew working with her. All very friendly and helpful. Only complaint is that when you make an appointment to stay, the wait time is always too long. The people that wait and made an appointment should have a higher priority. More

Timely, didn't try to up sell. Love the video inspection. Maybe charge a reasonable price for filters. $80.00 for a $15.00 filter is a little much. Love the video inspection. Maybe charge a reasonable price for filters. $80.00 for a $15.00 filter is a little much. More

I don't think he did my tires rotation plus he didn't put the oil change tag on my car to know when it's my next oil change due the oil change tag on my car to know when it's my next oil change due More

Good Good good Good good Good good Good good Good good Good good Good good Good good Good good More

New facility. Professional staff. Trust the mechanics work due to level of training and experience. My only gripe is some work seems excessively expensive. Hourly Professional staff. Trust the mechanics work due to level of training and experience. My only gripe is some work seems excessively expensive. Hourly rates were not posted. Paid $288 for labor to replace 4 spark plugs. More

Very professional and seemed to care about the customer. I still have some questions about my car I still have some questions about my car More