Back

DePaula Mazda - Service Center

Albany, NY

4.7
553 Reviews

553 Reviews of DePaula Mazda - Service Center

Sort by
February 25, 2025

There are 3 local choices for a Mazda dealership. I chose DePaula because of the location. I could not be more pleased with my choice. The dealership I worked with in Asheville set the bar extremely More

by ivymcq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lomnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel and Daury in Service. Jamil in Finance
February 23, 2025

DEPAULA Mazda took good care of my car. They are courteous and the mechanics do quality work. Very happy with my Mazda. More

by ellencoopereec7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa at front desk, Jacob Holt
February 21, 2025

Mazda staff are helpful and friendly Would not go to other places because parts are not aftermarket. More

by SUEHAMILL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Miclette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Holt
February 19, 2025

Friendly customer service and excellent communication. Service was finished in a timely manner with no issues More

by msarwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
February 18, 2025

Great service! Friendly, fast, very accommodating! Very pleased with the shuttle service! Thank you so much! More

by PARODALOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
February 17, 2025

Fast, Friendly. Work was done well and quickly. Will return for future services. Staff was excellent More

by douglapham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
February 15, 2025

Really friendly service. There was a video with a complete walk through with description of my vehicle from front to back. Suggested what was needed to be done and nothing wa More

by corey_culliton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Finance guy
February 13, 2025

Lisa - and everyone I encountered - was super friendly and helpful. Just a pleasant, efficient experience overall. My only suggestion would be to reduce the number of emails and texts received... reminder More

by KCOLEMAN82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa, Jacob Holt
February 06, 2025

The communication could have been better about the work done. They did not tell me about the extent of the work that was done and I have to return. More

by nisky912
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
February 02, 2025

Everything went well. Relatively easy to get appointment for recall fix. When I arrived, both tech and receptionist were right on it, efficient and professionally friend More

by PMKENNEDY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
...
4
...