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DeVoe Cadillac - Service Center

Naples, FL

4.5
203 Reviews

203 Reviews of DeVoe Cadillac - Service Center

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April 19, 2025

All individuals were friendly and professional that we dealt with and went that extra step in making sure things were done right More

by RCJD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Apr 20, 2025 -

DeVoe Cadillac responded

Hi, and thank you for the kind words! We're glad to hear our team was both friendly and professional, and that they went the extra mile to ensure everything was done right. We truly appreciate you choosing DeVoe Cadillac!

April 19, 2025

Always professional and friendly. Work is done in a timely manner and you are always informed before any work is done so they have your approval to go ahead with it. More

by SOPHIEBEZIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with sales only the Service Dept
Apr 20, 2025 -

DeVoe Cadillac responded

Hello Sophie, Thank you for your kind words! We're glad to hear that you consistently experience professional and friendly service. It's great that we could keep you informed and make sure you're always in the loop before any work is done. We truly appreciate your trust in us and look forward to your next visit!

April 19, 2025

On time. Comfortable waiting area with amenities. Kept informed of service needs. Always like the car wash at completion of the service. More

by LRRVSURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Koenig
Apr 20, 2025 -

DeVoe Cadillac responded

Hello, thank you for your kind words! We're glad to hear you had a comfortable experience in our waiting area and that you were kept informed throughout the service. We're also happy that you enjoyed the car wash! We appreciate your continued trust in DeVoe Cadillac and look forward to your next visit.

April 19, 2025

I felt I was over charged compared since last time. I dont like tack on chgs like shop supplies, a additional $28.05, for supplies?? More

by DSASS1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mullins, good man!
Apr 22, 2025 -

DeVoe Cadillac responded

Thank you for bringing this to our attention. We understand your concerns about the additional charges and how that can impact your experience. If you’d like to discuss the breakdown of the invoice further, our team would be happy to go over it with you and make sure everything is clear.

April 19, 2025

terrible service. We bought a black wing. Went in for a rattle. They must not have driven the car because it still rattles. They said it was the rear view mirror. SOOO More

by BUSYMAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
hes left.
Apr 22, 2025 -

DeVoe Cadillac responded

Hello, thank you for sharing your feedback. We sincerely apologize for the experience you had with us. Please know that your concerns are important to us, and we'd like to address them properly. If you'd like, please reach out to us so we can discuss this further and find a resolution. We value your business and hope to make things right.

April 19, 2025

Overpriced unorganized pester the customer to give a review and delay the customer so the appointment takes longer More

by KENOLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wrong department need service
Apr 22, 2025 -

DeVoe Cadillac responded

Hello, We sincerely apologize for your experience. Your feedback is important, and we understand your frustration. We strive to provide a smooth and efficient service, and it’s clear we fell short during your visit. Please feel free to reach out to us at your convenience so we can address your concerns directly and work towards improving your experience in the future.

April 19, 2025

Quick to get me in and the cost was less than quoted. Done right the first time. Always excellent service More

by ALLSOP92003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Fitzgerald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2025 -

DeVoe Cadillac responded

Hello, thank you for your feedback! We're so glad to hear that your service was quick, the cost was less than expected, and everything was done right the first time. We strive for excellence, and it's great to know we've met your expectations. Looking forward to serving you again!

April 16, 2025

arrived with an engine warning light. . 1 1/2 hrs later repaired and clean car!!! More

by JOMARIE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben asdisted
Apr 16, 2025 -

DeVoe Cadillac responded

Hi, thank you for the great feedback! We're glad we could quickly take care of the engine warning light and get you back on the road—with a clean car too! We appreciate you choosing DeVoe Cadillac.

April 15, 2025

This is my first time with the service experience at DeVoe Cadillac. My car was ready in three hours for something that was I considered to be something pretty hard to do. The service assistant did an o More

by keithsuch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Brewster
Apr 16, 2025 -

DeVoe Cadillac responded

Hi Keith, thank you for the great feedback! We're happy to hear your first service visit went smoothly and that our team was able to handle the job efficiently. It’s great to know your service assistant made a strong impression—we’re here whenever you need us at DeVoe Cadillac!

April 15, 2025

Excellent and courteous service, both in the service and sales areas. The customer waiting area is very clean and comfortable. More

by ATREMB3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Beatty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

DeVoe Cadillac responded

Hi, thank you for the wonderful feedback! We're glad you had an excellent experience with both our service and sales teams. It's great to know you found our waiting area clean and comfortable. We appreciate you choosing DeVoe Cadillac!

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