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Shottenkirk Ford - Service Center

Indianola, IA

4.8
132 Reviews

132 Reviews of Shottenkirk Ford - Service Center

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July 19, 2024

Very nice people. They always explain what and why things need done. Appointments are taken before walk ins. Which I think is only fair. More

by denyseconnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grimes
June 23, 2024

My wife brought are truck in for an oil change and 7 days later the change oil light came on. The confidence of my oil change has went down tremendously. That being said I hope that this is a one time issue. More

by TYLER.AREY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with any one
June 21, 2024

In and out in no time , I was early for my appointment but the took my vehicle and had it back to me right away. More

by mcpartlandcumming
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calem Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2024

Good service but often have a long wait time to get car in . In past threw in a car wash, I miss that. More

by JAMESPIROS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young woman service rep was very helpful
June 20, 2024

Good service. Employees were helpful and knowledgeable. Nice, comfortable room to wait in until my car was ready. More

by wrumple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2024

Experience at the dealership was good. What’s a little disappointed in how Ford handled the situation but the dealership was a good experience. More

by rongraham1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with any of these people
June 18, 2024

They do good work. They are good for there word unlike a GMC dealer I deal with for my other vehicle I own!! More

by PGEORGEJR1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department can't remember his name.
June 18, 2024

The service manager was great! He helped me through all of the mistakes. There were items fixed on my car that I didn’t know about. I wasn’t given an estimate on paper of what w More

by HKNDURANFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grimes
June 17, 2024

Customer service is top notch. Knowledgeable staff. Fast turnaround. Service valet is a life saver. More

by SJJENSEN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felicia, the service organizer
June 16, 2024

I had a scheduled pick up time for my car. It never was picked up. Also, this will be the third time in 3-4 weeks that I am taking my car in for the same issue that continues to occur. I’ve pa More

by ANNMORTIMER47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Felicia made my car pick up appt.
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