Deacon's Chrysler Jeep

Great used car experience Thanks to Marvin and the team at Deacons Chrysler for making my daughters first used car experience a positive one. Marvin answered our questions and Thanks to Marvin and the team at Deacons Chrysler for making my daughters first used car experience a positive one. Marvin answered our questions and went above and beyond to make this experience a good one for our family. First impressions are important for future customers. More

Professionalism My current 2019 Jeep Cherokee is my third car purchased or leased from Deacon. Obviously I keep returning because I feel I get a fair deal and am trea My current 2019 Jeep Cherokee is my third car purchased or leased from Deacon. Obviously I keep returning because I feel I get a fair deal and am treated professionally. Service is top notch and I have dealt with Steve Kobe the last two purchases and appreciate his attention to detail. If everything goes as planned I will go back to Steve for #4 which is the highest compliment. More

Excellent accommodating not pushy Mike Behm was outstanding. He asked several questions to ensure we were considering all options available. He helped narrow our choices, ensured we we Mike Behm was outstanding. He asked several questions to ensure we were considering all options available. He helped narrow our choices, ensured we were comfortable with the ride and handling by test driving separate models. He then lined up three cars so we could see the three top colors. Once we made our selection he located exactly what we wanted. I wish all sales associates were like him. Very happy and pleased. Thank you Mike!!!! More

Satisfied and happy Customer As a woman going into a dealership Center to buy a new car is very daunting but the staff in Deacons jeep in Mayfield Heights were very supportive and As a woman going into a dealership Center to buy a new car is very daunting but the staff in Deacons jeep in Mayfield Heights were very supportive and receptive from the beginning to the end. I will strongly recommend this dealership to everyone whether you have a good or bad credit history as you will not be disappointed. A special thank you goes to Warren and Bob for making my experience in Deacon’s Jeep a great one. More

In search of a Jeep Wrangler Mike was a very big help in the search for my new Jeep Wrangler. Between Mike and Mr Deacon, I cannot say enough kind things. They searched and found Mike was a very big help in the search for my new Jeep Wrangler. Between Mike and Mr Deacon, I cannot say enough kind things. They searched and found the Jeep that fit both my wife and my needs. Truly a very good experience. More

Deacons service I had a fantastic experience at this dealership. I bought a Renegade with the help of Cathy Saywell. She was very informative and helped in so many of I had a fantastic experience at this dealership. I bought a Renegade with the help of Cathy Saywell. She was very informative and helped in so many of my ways. I consider Deacons my car family. A very comfortable experience. Great service!!!!! More

Great experience working with Randy Randy was great help when I purchased my new Jeep Wrangler, got me in and out of there within a reasonable time and with the payment I was looking for Randy was great help when I purchased my new Jeep Wrangler, got me in and out of there within a reasonable time and with the payment I was looking for! Will definitely do business here again More

Crappy No call back to let me know about pricing. very bad customer service. I will never go here again and will be telling my friends not to also. Steve sho No call back to let me know about pricing. very bad customer service. I will never go here again and will be telling my friends not to also. Steve should be demoted or fired. More

Lease of compass Kathy is a reason we would come back to Deacons. She was great to work with. We really liked her relaxed approach. I would recommend her to others. Kathy is a reason we would come back to Deacons. She was great to work with. We really liked her relaxed approach. I would recommend her to others. More

Bait-and-switch I saw a price online, took the listing in, spent 2+ hours there test driving and looking at the car then when it came time to close the deal the manag I saw a price online, took the listing in, spent 2+ hours there test driving and looking at the car then when it came time to close the deal the manager came over and said they RAISED the price. Over the course of two hours! They wouldn’t honor their original price and the manager was very rude and dismissive. So bravo, Deacon’s. Advertising a deal to get customers in store then not honoring it is called a bait-and-switch, which is illegal. Don’t waste your time at this place. Go somewhere else, anywhere else. More