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Dean Arbour Ford Lincoln Mercury

Alpena, MI

4.9
78 Reviews

2459 US Highway 23 S

Alpena, MI

49707

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78 Reviews of Dean Arbour Ford Lincoln Mercury

January 08, 2021

Very happy with sales associate. Process was smooth. Felt well taken care of. Will continue to be customer at the dealership for a long time More

by sdihrig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
King, Terry
December 11, 2020

Love my new Explorer, rides like a dream and learning all the bells and whistles.Dean Arbour Ford Lincoln Mercury did a great job assisting us on our purchase More

by Pkflip60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Reed
December 08, 2020

Every time I take my vehicle in for maintenance, the service team of Mark, Jeff, Corey and Melanie are always helpful and upbeat. They always treat me right and with a smile. More

by jlueb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, Jeff, Corey , Melanie
December 03, 2020

I have a great relationship with Dean Arbor, they have a great service dept. that always treats me right and fixes my problems. They are kind, caring, and considerate when taking care of me and my F350 Supe More

by jfjohnston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Dohn
September 29, 2020

Very pleased. Dave Reed has sold us several vehicles through the years. He is great with his customers. We have always had excellent service on our vehicles, also. More

by njschultz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Reed
September 20, 2020

Love it, fast, friendly, courteous service always very well taken care of. Will be back for next vehicle and they always have treats for our fur babies More

by jimabend
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George, Dave Reed
July 19, 2020

Awesome Service Steve made everything easy for us to purchase the Explorer. They also gave me a good trade in value. Steve also answered all my questions and concerns More

by Renee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Vam
July 09, 2020

The staff was amazing, not just the salesman, but the whole team “ manager, finance, detail everyone I encountered”. Not pushy, very understandable, reasonable and willing to look out for the client not More

by berlinheather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
June 26, 2020

3 Times still a Charm This is the 3rd Flex I've purchased from Dean Arbour working with Dave Reed and his attention to my needs and finding the right vehicle is superior se More

by joseph.gentry51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Reed
March 17, 2020

I'm disappointed. Twice they had my GMA and both times they found reasons why they couldn't fix my driving light. I still took it to the dealership for a oil change and they were able to find a brake pro More

by onejust4gp
Recommend Dealer
No
Employees Worked With
Service desk
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