Dean McCrary

Service Department is AWFUL I recently bought a 2017 Sorento. Prior to completing the sale, I inspected the outside (tires, brake lights, headlights, etc...). After the purcha I recently bought a 2017 Sorento. Prior to completing the sale, I inspected the outside (tires, brake lights, headlights, etc...). After the purchase was final, I drove straight home. The next day I noticed that one of my tail lights was busted and part of it missing. I also realized that the 3rd row seats were down so I decided to raise them. When I raised them, I saw seats FULL of sand. Not just a little. It looked like someone had turned over a sand bucket in the seats. I believe that the service department busted my tail light but they will not accept responsibility. The lack of detail in cleaning the car shows just how much they care. Who sells a car with a seat full of sand???!! Dean McCrary does, that's who. I will not recommend them to anyone. As someone from a management background, I can assure you, I would not allow this type of service. Ronny Smith, our salesman, was the ONLY positive part of the purchase. More

This dealership flooded my car due to a faulty repair! I honestly loved my Kia Forte, which I purchased new from Dean McCrary in April of 2014. Never had any mechanical issues, always felt it was a safe, r I honestly loved my Kia Forte, which I purchased new from Dean McCrary in April of 2014. Never had any mechanical issues, always felt it was a safe, reliable car that did everything I needed it to do. I took great care of it and had all the scheduled maintenance done at this dealership. This spring I started finding unexplained damp or wet spots and actual MOLD growing inside of my car, on the carpeting underneath the driver's seat and back seat floor board. Then I found more inside of the trunk. After the dealership inspected it, they stated water had leaked into the trunk due to a factory defect. Apparently water was getting inside the trunk from the tail light assembly. Initially they had even stated that this was a 'wear & tear item' and tried to bill me for the repair?! I googled the leaking trunk factor in a Kia Forte and yes, there are numerous cases just like mine. This was NOT a new thing to Kia! I left my vehicle with them for the 'recommended repair' that same day. They were also supposed to clean the mold from the carpets. (They did not.) This faulty repair only made the issue far worse, and my car was FLOODED by water two days in a row due to heavy rains the weekend after I picked it up from them on Friday, April 26th. The carpet was completely drenched and over 2 gallons of water were removed via a shop vac for two days consecutively. Water from the leak came in through the trunk, traveled underneath the back seat and drenched the carpeting. I made photos of everything and emailed them to the service manager. The car smells of mold and there is visible mold as well. The trunk had mold visible on the side walls, in between the back seat and trunk and also underneath the carpeted mat & rubber mat that covers the spare tire area. There are also visible rust spots forming in the paint that have yet to be addressed. All of this water damage occurred nearly 3 months ago. (The 'repair' was done the week of April 23rd, 2019) They still have my car in their shop as of today, July 16th! The service manager barely communicates and does not respond to calls and very rarely to emails. The local dealership wants to blame Kia Corporate for a factory defect. Kia Corporate is stating that this is a poor workmanship issue, & the local dealership is 100% responsible...So nothing has been resolved. I have repeatedly ask for a list of what is being replaced, such as the carpet, floor mats, back seat, any rust that needs to be addressed, mold removal, any electrical or mechanical parts that have been affected by the amount of water that has flown into my car...NO response. I am beyond disappointed and actually quite shocked at the way this has been handled. The car is ruined by water damage, and the service department which I had trusted for 5 years to do every single service needed on my car will never again regain my trust. It is now July 16th and this issue has been ongoing since April 23rd. Lack of customer service and lack of competency have ruined not only my vehicle, but the entire experience of owning a Kia for me. How can a dealership literally flood my vehicle and not expect to be held accountable for the undeniable damages? I requested a buy-back on this vehicle from Kia. There is no chance of me trusting this vehicle is going to be restored to it's previous condition and no way I will ever trust that it will not have issues in the future as a result of the water damage. It would be the only fair resolution and yet I get no response. This is outrageous & negligent, to say the least. Avoid this dealership! More

New Vehicle! Really appreciated the help & service from Toneet. She was really interested in making sure everything was right for me & my budget! I wasn't even sur Really appreciated the help & service from Toneet. She was really interested in making sure everything was right for me & my budget! I wasn't even sure I get could financed at all with something I could afford but Kia of Hattiesburg helped me thru the process' More

Sherri McClendon Sheri McClendon from the Hattiesburg dealership was amazing! She did EVERYTHING to help me get a car and I walked out with the keys to a brand new car Sheri McClendon from the Hattiesburg dealership was amazing! She did EVERYTHING to help me get a car and I walked out with the keys to a brand new car! More

Excellent service We have bought three Kia's from this dealership. We have experienced great service. We have told our friends and we will continue to buy from Dean M We have bought three Kia's from this dealership. We have experienced great service. We have told our friends and we will continue to buy from Dean McCrary. Our salesman for all three of our purchase have been Mr. Brian Williams who provided excellent service. More

If it's justin-get out of there fast I had looked @ trucks on cars.com for over a month,put in some feeler about financing options & I received a call from Debbie asking me for some detai I had looked @ trucks on cars.com for over a month,put in some feeler about financing options & I received a call from Debbie asking me for some details about what I was looking for.I tols her I was looking for something like an f150,maybe an f250 & I had a budget of 15-17000$.I got a call a few days later saying the manager(justin) had a really special deal & we should come take a look.I live in Pensacola,a 1.5 hour drive each way from Mobile.Went to take a look,the "deal" was a 2012 F250-for 34000$.It's a nice truck & we bought it.When we were ready to leave,I looked & the gas tank was Empty.Took about a 1/2 hour & they finally got us 20$ worth of gas,I asked about the 2'nd key fob & was told they would overnight it.A week later,no key.I then realized the trailer hitch was locked,no key to that either & I explained I couldn't hook my trailer up ( wrong sized ball) so I couldn't WORK,after 4 varied stories,I was told Justin said to "just cut it off" Finally,the manager of Audi called & sent a locksmith,plus offered a 100$ gift card for the poor service we'd gotten & then never sent it.To us,34000$ was a lot of money,we feel like we were treated like our business was insignificant- I guess that's what happens when you sell a lot of Audis & Posches.If it's a lot of money to you too,do your self a favor & avoid these people,there's plenty of other car dealers out there. More

No Haggling! Great Experience! I want to commend Kelcey Williams for his exceptional service and the staff at Dean McCrary Kia of Hattiesburg for their professionalism and straight- I want to commend Kelcey Williams for his exceptional service and the staff at Dean McCrary Kia of Hattiesburg for their professionalism and straight-talk. Wonderful experience. If I had to do it all over again, I'd choose this dealership. More

Maxima 2014 I would like to thank Mrs. Sheri McClendon for her patience n her time while working with me and my husband on getting exactly what we wanted and more I would like to thank Mrs. Sheri McClendon for her patience n her time while working with me and my husband on getting exactly what we wanted and more. More

Best deal=Happy customer Love my new 2016 Sorento I purchased from Dean McCrary Kia in Mobile. Steven Bradley gave me the best price and free life lifetime warranty. Love my new 2016 Sorento I purchased from Dean McCrary Kia in Mobile. Steven Bradley gave me the best price and free life lifetime warranty. More

Come in and see Ben and whether or not you leave with a vehicle, you will feel like you were taken care of. I am from the Public Safety/EMS and try applying what I lear and whether or not you leave with a vehicle, you will feel like you were taken care of. I am from the Public Safety/EMS and try applying what I learned there to providing my potential customers with the most positive car shopping experience they will ever have. I work for you and would love an opportunity to help you. More