Dean McCrary

My husband and I were searching for a used Kia Soul and we live in Mobile so we went to Dean McCrary Kia. Upon entering the lot we were greeted by a man named Brian-he never introduced himself, we found th we live in Mobile so we went to Dean McCrary Kia. Upon entering the lot we were greeted by a man named Brian-he never introduced himself, we found this out later. He showed us a used Soul which my husband and I both fell in love with. After we took it for a test ride, we went back inside to talk a little about pricing. While we waited on the sales manager to run some numbers, our sales associate felt the need to ignore us and crack jokes with other members of the sales team. At this point, we kind of felt like we were being taken as a joke because this lasted for a good 10-15 minutes of us sitting there waiting and wondering what was going on. When he returned, we got a fairly high price on the used Soul and then he tried to push one of the new Souls on us by throwing out rebates and promos and whatnot. We had discussed out price range which was 13-14k for a used Soul, to which neither deal supplied. They actually had one listed online that they were selling for a 1k cheaper than what they were trying to push on us. They refused to go lower and again tried to push the new 2013 Soul on us. We were told by Brian the salesman that they would get the new Soul to the price we wanted. So we thought, ok this might work out for us, but we still were more interested in the used Soul because it was pretty much exactly the same. We go outside and picked out one of the new ones and went back inside yet again to talk numbers. We sat down and Brian started asking us our information for the credit check. When he came back, he returned with a credit approval and assumed that we were going to buy the new Soul without any talk of price whatsoever. When we mentioned that he said 16.5k and we immediately said again we could not afford it and were upset our credit was run for nothing. In between, yet again, the cutting up and laughing carried on during which we heard one of the guys drop an "F bomb." At this point the sales manager came over and pretty much had an attitude of "what's the problem?" We expressed our concern about pricing and he literally said anything he could to pressure us into the buy. Telling us to finance with them and then refinance later and we'll save a thousand here, turn this rebate in for $750 back but still their price with everything was too high. The sales manager pointed out it was 7pm passed their closing time, and asked verbatim whether or not we were gonna do business because they closed at seven and we were inconveniencing them-we had been there since 5pm. We asked them to see how much the monthly payments would be for 6 years and we got a number, we couldn't afford, and when we asked for 7 years Brian went to the back to ask Steve (the sales manager) and we heard him yell "Gah man!" At that point, we asked for our keys and left. We drove over to Team Gunther Kia in Daphne, got a car we liked for a price we could afford and were treated like kings and queens there. Dean McCrary left us speechless. We felt totally disrespected and they were extremely rude to us. This description really does not give our terrible experience justice. More

We live 50 miles from the Dean McCrary dealership and had a minor problem with the air conditioner on our new Audi A 6. They sent a driver with a loaner Audi A4 within an hour. Our Audi A6 was promptly rep a minor problem with the air conditioner on our new Audi A 6. They sent a driver with a loaner Audi A4 within an hour. Our Audi A6 was promptly repaired and returned to our home completely washed and detailed. We had an exceptional experience both at purchase and service. More