From start to finish I was treated with dignity and respect. I was treated like family at the VW dealership and will continue to give them my business. I'm so appreciative and impressed with the service I received. KUDOS to Carl, Ryan, and Dustin!
I loved my 2014 EOS, but needed to lower my payment and get under full warranty. I called and asked for the manager. Carl answered the call and immediately remembered me! With hundreds of customers, he knew who I was! When I stopped by, Carl greeted me, immediately put at ease, and reassured that I'd be taken care of. And... he already had the Jetta pulled up ready for me to drive. Within ten minutes he said he'd have all the numbers for me. When I returned, he reassured me that everything would work out, and introduced me to Ryan. He was so patient, so pleasant, easy to understand, and completely put me at ease. Within minutes the numbers were back and lower than what I hoped for! I would be able to turn in my EOS and lease a brand new Jetta, fully under warranty for 36 months, 12K miles a year. Then Dustin introduced himself and took care of the paperwork and credit check, etc. Ryan clearly explained choices to me and I was thrilled to accept the maintenance agreement, covering all my needs for my three year lease and save money! AND, even with that, I was still under my maximum monthly limit! While I was in the waiting room Ryan periodically came by telling me about how much longer it would take, and offered drinks/snacks. Finally, Dustin patiently went through the paperwork, making it completely harmless and quick.