Deel Volkswagen

I would like to recognize Jose Figarola and the entire service team at Deel Volkswagen for their outstanding professionalism, communication, and dedication throughout a very complex warranty repair on our service team at Deel Volkswagen for their outstanding professionalism, communication, and dedication throughout a very complex warranty repair on our 2023 Volkswagen GTI SE DSG. Our vehicle required a complete cylinder head replacement due to a manufacturing defect, a significant repair that involved extensive parts procurement and coordination while the required components were on national backorder. Throughout the process, Jose kept us consistently informed of the repair status, provided timely updates, and was always courteous, knowledgeable, and responsive to our questions and concerns. Once all necessary parts arrived, the Deel Volkswagen service team worked diligently to complete the repair as quickly and thoroughly as possible. Their attention to detail, commitment to quality workmanship, and customer-focused approach gave us confidence that the repair was being handled correctly. While no owner wants to experience a major mechanical issue on a relatively new vehicle, the way Jose and the Deel Volkswagen team managed the situation made a difficult experience much easier. Their professionalism, transparency, and genuine concern for customer satisfaction were evident from start to finish. We sincerely appreciate the excellent service we received and would not hesitate to recommend Deel Volkswagen's service department to other Volkswagen owners in the Miami/South Florida area. Thank you to Jose and the entire team for a job well done. More

The service was exceptional. The staff was attentive and helpful as always! Definitely a great experience. Thank you Jose and team! The staff was attentive and helpful as always! Definitely a great experience. Thank you Jose and team! More

The car dealership here was a smooth and informative experience. Everything was done efficiently as well. experience. Everything was done efficiently as well. More

Very pleasant & efficient service Car serviced promptly Yunior was helpful & very knowledgeable on the car issues Congrats to Karen greeting customers kindly with a warm smile promptly Yunior was helpful & very knowledgeable on the car issues Congrats to Karen greeting customers kindly with a warm smile More

Jose Figarola is one of the best service advisors Deel VW has. He is plesant, knowledgeable and very attentive to customers needs. has. He is plesant, knowledgeable and very attentive to customers needs. More

The Service process needs improvement. They are trying, but the weak link is training of admin staff. First, I telephone booked an appointment, then it did not show up in their system. H They are trying, but the weak link is training of admin staff. First, I telephone booked an appointment, then it did not show up in their system. Had to rebook. Second, after service was completed, they brought me the wrong car and could not figure out where my car was. My frustrated Service Advisor (Yunior) finally had to get it himself. The physical plant itself is clean and pleasant. More

The new building looks great and the personnel very helpful and attentive. My advisor is Rey and he is the greatest, very knowledgeable and accommodating. helpful and attentive. My advisor is Rey and he is the greatest, very knowledgeable and accommodating. More

We received excellent customer service from Angelo. This is our third car from DEEL and will return for the next one. This is our third car from DEEL and will return for the next one. More

Very good attention from reception to finish. Aaron was attentive and listened to details on an issue with my suv plus service. Aaron was attentive and listened to details on an issue with my suv plus service. More

Very fast and professional, organized experience and great deals, definitely would come back here again. great deals, definitely would come back here again. More